Enable the collection of wait time data and set reporting thresholds which determine what data is included on these reports.
- Enabling Wait Time reporting
Enable Pega Robot Runtime to capture wait time data for recording and analysis in Pega Workforce Intelligence.
- Customizing the reporting threshold for wait time
Customize the threshold that you want Pega Workforce Intelligence to use when creating the wait time reports that appear on the Wait Time Administration page and on the Wait Time Analysis page.