Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Managing wait time reporting

Updated on June 30, 2021

Enable the collection of wait time data and set reporting thresholds which determine what data is included on these reports.

Note: The Wait Time Administration page shows all of the data, including data which did not meet the threshold. The Wait Time Analysis page, however, only shows wait time totals that exceed the threshold and which have occurred at least 10 times within the entire company. So, you might see more wait time data on the Wait Time Administration page than on the Wait Time Analysis page.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us