You can map applications, website URLs, and custom Off Computer Reason Codes from the Unknown category to a descriptive category for analysis and reporting. You can also move an item from one category to another.
- In the header of Pega Workforce Intelligence, click .
- In the Application Administration page, select the row that contains the application, website URL, or Off Computer Reason Code that you want to map to a different work category.
- Click the color-coded bar to indicate which work category this item should be moved to.
- Click Save.
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