RuntimeConfig file settings
The Workforce Intelligence Service Delivery team assists with any
steps that involve the RuntimeConfig.xml
during initial onboarding and
any subsequent troubleshooting. To better understand the troubleshooting checks that they
might perform, it is helpful to know that Pega Workforce Intelligence relies on
specific configuration settings in the RuntimeConfig.xml
file.
There are only a few keys specific to Workforce Intelligence in the
RuntimeConfig.xml
file. These keys relate to a package setting
and logging.
Setting the AllowRunWithNoPackage key
Since you do not need a solution package on the associate desktops to collect High Level Events, this key must be set to True. You can find this key in the AppSettings section. Review the following example:
<add
value=”true”
key=”AllowRunWithNoPackage”/>
Enabling Runtime logging
Work with the Service Delivery team to enable logging when requested for troubleshooting.
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