Setting up Off Computer Reason Codes
Configure Off Computer Reason Codes to allow associates to assign idle time away from the computer to reasons such as lunch or training. These codes help analysts gain better perspective on the full workday rather than only activities completed on the computer.
When an associate returns to his or her machine, the system prompts the associate to describe what he or she was doing using a window similar to the following example:
Pega Workforce Intelligence comes with a set of default off computer reason codes, but you can edit these codes and add codes of your own. Any changes you make to these codes in Workforce Intelligence are used to automatically update this window.
- Default Off Computer Reason Codes
- Adding Off Computer Reason Codes
You can add an Off Computer Reason Code that is not covered by the default codes. For example, some organizations add a code for tasks such as check handling.
- Editing Off Computer Reason Codes
You can modify the names, descriptions, and order of codes and also whether the code is active.
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