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Database backup and restore

Updated on September 10, 2021

This content applies only to Pega Cloud environments

Pega Cloud® provides the back-end database that supports your Pega Platform™ application.  Each client environment is provisioned with dedicated databases inside the client virtual private cloud.

Pega Cloud ensures a window of database recovery when you are building a new application in the Pega Platform or extending a Pega application by using Dev Studio. Proactively managing the Pega Platform database and your changes are critical to having a healthy, well-performing application.

The database backup and restore service

Pega Cloud Services offers a data backup and restore service that continuously backs up your data for each environment.  Pega Cloud Services maintains this backup data for the last 30 days.  It is not necessary to contact Pega and request a backup; this occurs automatically.

Pega Cloud Services has the ability to restore your database instance to any time you specify within the 30-day period.  If your database is less than 30 days old, Pega Cloud Services can restore your database instance to any point-in-time after its creation.

Pega Cloud Services also maintains case attachments stored in the Pega Cloud Services File storage for the 30-day period. For more information about restoring case attachments, see Pega Cloud Services File Storage.

Before making changes to your application that might cause a disruption, or if you experience some other application disruption, note the date and time, so you know to what point you would like the data restored if an issue occurs.  (If the disruption is with the database server itself, that will be handled by a database recovery*, not a restoration.)   As long as the requested restore point falls within the last 30 days, Pega Cloud Services can restore the database instance. To request that your Pega Cloud Services database be restored from a prior backup, select New request in My Support Portal. For the latest documentation on making requests, see My Support Portal: New Design, Streamlined Features.

Important Notes: 

  • During the restoration of your database, your environment will not be available for the duration of the restoration process. 
  • Database backup restoration time depends on the size of the deployed system.  For systems with over 200 GB of data, restoration may take several hours.

Pega Cloud Services handles the database restorations; clients do not have to complete any backup or restore tasks.  Therefore, clients do not receive “snapshot IDs”, a “backup file”, or a “snapshot” file (these are legacy terms and concepts, and no longer apply to Pega Cloud).  The one thing that you must provide is the date and time of the restore point - that is the only identifying information that Pega Cloud Services uses to complete the restoration. Following a data restoration, you will be notified by Pega Cloud Services that the operation is complete.

Note that database restoration (restoring a database from backup) is different from database recovery (failing over from the primary to the secondary database).  For details on database recovery, please see Data Backup and Restore in Pega Cloud Services.

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