FraudInvestigation flow
Use the Fraud investigation flow to handle the fraud confirmation and resolution actions for the fraud and handle resolution actions, before sending the case for investigation.
Pega Smart Dispute for Issuers
Based on the customer's answers in the fraud questionnaire, you route the case to the scam flow path if the customers thinks that they were scammed. The following figure shows the smart shapes used in the fraud investigation process flow:
The following figure shows an example of the Fraud investigation flow.
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