If you have Pega Client Lifecycle Management and KYC hosted in on-premises infrastructure, and you are planning to update, refer to the Upgrade Guide available at the Pega Client Lifecycle Management and KYC product page for detailed instructions about the process.

If, on the contrary, you have your Pega Client Lifecycle Management and KYC hosted on Pega Cloud, you can request the update through Pega Cloud services, who takes care of the update process on your behalf. Due to the nature of the changes that the new version of the product introduces, it is important that any activity on the server is avoided during the upgrade process. The users must not be connected during the update, and any data-flows that may be coming from external systems are paused or redirected during the brief time window of the rolling restart of the servers (for more information, see Pega Cloud Services upgrade process for Pega Infinity release 8.4.2 and later. After the update is completed, refer to the Pega Client Lifecycle Management and KYC 8.6 Post-upgrade Tasks for details about the potential impact that the new version might have on your implementation.

• Pega Client Lifecycle Management and KYC Release Notes