Robotic Desktop Automation (RDA) support for Pega 7 applications
Valid from Pega Version 7.2.2
You can use Robotic Desktop Automation (RDA) to integrate and unify processes that run on a user's desktop to streamline work and free your staff to focus on higher-value, customer-oriented tasks. You can use automations to retrieve information from applications that run on the desktop and send them to your Pega 7 application, and you can also use automations to send information from your application to applications that run on the desktop.
In an example Call Center application, you can use an automation to retrieve information from a legacy application running on a customer service representative's (CSR) desktop and display it in your application. You can also send information that users enter in your application (for example, an address change) to an automation to update the legacy application.
For more information, see:
Data pages can source information from a robotic process automation
Valid from Pega Version 7.4
When you use robotic process automation (RPA), you can now configure data pages to source information from robotic automations so that you can connect your Pega® Platform application to legacy applications in your enterprise. By using automations to retrieve data and save it to a data page, you can use data virtualization to encapsulate your Pega Platform data model from the physical interface of a legacy system against which the automation is running.
For more information, see Obtaining information from robotic automations.
Data pages can source information from a robotic desktop automation
Valid from Pega Version 8.1
You can now configure data pages to source information from robotic desktop automations (RDA). Using an RDA to source a data page allows you to connect your Pega Platform™ application to any application that is accessible from an end-user's desktop. By using automations to retrieve data and load it into a data page, you can use data virtualization to separate your Pega Platform data model from the physical interface of a legacy system against which the automation is running.
For more information, see Obtaining information from robotic automations.
Pega Cloud Services support for the AWS Asia Pacific (Mumbai) region
Pega Cloud Services now supports deployment to the Amazon Web Services (AWS) Asia Pacific (Mumbai) region. Deployment across multiple availability zones within a geographical region protects against zone faults and localized service disruptions, and ensures high availability.
For more information about regions and availability zones, see Pega Cloud Services capabilities.
New My Pega Cloud portal with enhanced functionality available
You can use the My Pega Cloud self-service portal to restart an environment, download log files, or view high-level details about an environment. For more information, see Managing Pega Cloud environments from My Support Portal.
To access this portal, you must have the appropriate site credentials. To manage your support contacts, see the Support Contact Administrator Guide for additional information.
Archival support added to cases in Pega Cloud
Valid from Pega Version 8.1
You can now create an archival policy to move inactive cases from Pega Cloud to secondary storage. By periodically purging entries from your database, you can improve application performance.
For more information, see Case archiving.
Support for Data streaming service for Pega Cloud Marketing 7.4 applications
Valid from Pega Version 2.1
Pega Cloud Marketing 7.4 applications support the Kafka-based Stream service featured in Pega Platform 7.4.
Enhanced support for the Kibana platform
Pega Cloud Services began running Kibana 4.6.x. In addition to this version update, the Kibana viewer now includes:
- “DEBUG” level messages in PegaRULES log
- The PegaRULES-SecurityEvent log
Add Robotic Automation capabilities to your application by using the Connect Robot rule
Valid from Pega Version 8.2
Pega Platform™ supports a new Connect Robot rule that you can use to integrate robotic automation capabilities into your application. You can publish information about automation bundles from Robotic Automation Studio directly to Dev Studio and automatically generate and display new rules. Also, when you source data pages from robotic desktop automations (RDA), Pega Platform displays a list of automations from which you can choose.
For more information, see About Connect Robot rules.
Pega Cloud Services support for the AWS EU (Paris) region
Valid from Pega Version Pega Cloud
Pega Cloud Services now supports deployment to the Amazon Web Services (AWS) EU (Paris) region. Deployment across multiple availability zones within a geographical region protects against zone faults and localized service disruptions, and ensures high availability.
For more information about regions and availability zones, see Pega Cloud availability and resiliency.
This additional region is available as of QI 2019.