Logic-based assignment routing
Valid from Pega Version 7.2.2
You can now define business logic that controls when and by whom an assignment is processed in a case. By routing assignments to a specific user or group of users, you can help ensure that cases are resolved faster.
For more information, see Logic-based assignment routing.
Build consistent, high-quality sections with design templates
Valid from Pega Version 7.2.2
The Pega 7 Platform provides predefined design templates that you can apply to your sections. Templates eliminate the need to design or copy another layout each time you want to design a section. You also can create custom design templates that can be shared with other users. Custom templates can contain regions (dynamic layouts) that you can further customize for each section.
For more information, see Designing sections by using design templates.
Robotic Process Automation (RPA) support for Pega 7 applications
Valid from Pega Version 7.2.2
You can now use Robotic Process Automation (RPA) to automate repetitive and unattended back-office activities directly from your Pega 7 application. By using RPA with your application, you can batch process large volumes of cases faster and with fewer errors compared with manual case processing. You configure the automations in Pega Robotics Automation Studio.
For example, when an automobile insurance claim is submitted, an automation can analyze the submitted information, look up and verify policy holder information, and update web and desktop applications with case information.
For more information, see:
Improved scrollable layouts in a new harness
Valid from Pega Version 7.2.2
By default, you can now create a new harness with a screen layout instead of as a container with a cell structure. This change ensures that you can create an application layout more efficiently; for example, you can specify a scroll area exactly the way you want in a desktop application or a mobile app. You can arrange the header, footer, and main area content at the new harness level by using sections. For example, you can specify headers and footers to be fixed or to scroll with the page. New layout options are configurable in the skin. Different layout selections are available when you use the harness as an app view, a main area, inner harness, or a page view.
For more information, see Configuring a screen layout.
New formats for styling report data grids
Valid from Pega Version 7.2.2
When you view a report, the data grid that is displayed is now styled by using either the List report format or the Summarized report format, depending on the report type. With this enhancement, you can display report data differently, and perhaps more effectively, than other grids in your portal. In the skin of your application, these new formats will be added and upgraded automatically by copying the Default format for the Trees & grids layout type, which was previously used to style reports.
For more information, see Modifying data grid formats for reports.
Improvements to guided tour creation
Valid from Pega Version 7.2.2
Usability improvements to creating and managing guided tours enable you to more efficiently create tours that introduce the key features of your application. Now, you configure the Manage guided tour action on a control to start, continue, or dismiss a tour, instead of specifying an API script.
For more information, see Managing a guided tour.
Limited action set for mobile-optimized grid layouts
Valid from Pega Version 7.2.2
The grid layout supports a limited action set when you select the Optimize for mobile mode. Actions allow you to determine the behavior of the grid. When Optimize for mobile is selected on the General tab of the grid layout properties, the following actions are available on the Actions tab:
- Set focus
- Open work by handle
- Open assignment
- Edit item
For more information, see Optimize repeating grid layouts for mobile.
Grid layout supports heading level
Valid from Pega Version 7.2.2
The grid layout supports the addition of a heading level. The heading level generates semantic markup and makes the UI structurally understandable for assistive technology users. The heading level is selected in the Presentation tab of the grid layout properties.
For more information see Grid layout - Presentation tab.
Upgrade utility for Get Next Work performance
Valid from Pega Version 7.2.2
You can run a utility to upgrade Get Next Work processing to more quickly process assignments that were created in versions of the Pega 7 Platform earlier than 7.2.2. Performance is automatically improved on new installations.
For more information, see Upgrading Get Next Work performance.
Create case and Wait smart shapes available in Case Designer
Valid from Pega Version 7.2.2
Two smart shapes have been added in Case Designer. Use the Create case smart shape in a case step to create another case, a child case, or multiple child cases. Use the Wait smart shape to pause the process of a case under specified conditions.
For more information, see Adding a preconfigured step to a process.