Published Release Notes

Approval emails now contain links to cases

Emails that you receive to reject or accept a task in a case now contain a link to the case. You can click this link to quickly open a case for which you receive approval emails.

Email approval and instantiation not supported on multitenant systems

The Enable email approval check box appears on the General tab of an approval step in Case Designer in multitenant systems. It also appears on the Approval shape in Designer Studio. In addition, in Designer Studio, the Settings tab in Case Designer displays the option to configure email instantiation. However, because configuring email listeners is not supported on multitenant systems, you cannot enable email approval or email instantiation.

Text area field supports rich text

You can now configure a text area field on a form to collect plain or rich text from users at run time. By customizing the way that users provide information, you can create cases that display data in different formats and styles.

For more information about the supported options for text area fields, see:

• Configuring a text area field
• Storage and display of fields

New URL field type on forms

You can now add a URL field to a form to display a link at run time. By using this field type, you can integrate a case with external resources, such as documents and web pages.

For more information about the URL field type, see:

• Adding a single-value field to a form
• Adding a single-value field to your data model
• Storage and display of fields

Improved performance in Process Modeler

Process Modeler has been enhanced to be faster, more responsive, and easier to use. Opening a canvas is 10 to 35 times faster on flows with 200 shapes.

Enhancements include:

• Smart guides to help you align shapes
• New cursors that indicate what you can and cannot do
• A WYSIWYG display when you move shapes
• Real-time preview when you swap swimlanes
• A visible grid when grid snapping is on
• Actual shapes are dragged instead of a silhouette of the shape
• Shapes are highlighted in real time when you draw over a selection of many shapes
• Right-click menu for controlling shape distribution and alignment
• Keyboard shortcuts
• Combined panning and zooming
• Swimlanes pick up shapes when you move a swimlane over them

Keyboard shortcuts added to Process Modeler

Keyboard shortcuts have been added to the Process Modeler. These shortcuts make the creation of flows easier and more efficient.

For more information, see Process Modeler keyboard shortcuts.

New notifications for case types

You can now enable email and push notifications for a case type to communicate an event, such as an expired service-level agreement, to users in your application. By calling attention to assignments in a case that require action, you can help users to resolve cases faster.

Assignments in upgraded flows automatically inherit the notification policy that is defined by the case type unless you provide a custom notification activity or explicitly disable notifications in the Assignment shape.

For more information, see: Case notifications.

Adjust case urgency in Case Designer

You can now provide an urgency when configuring the goal and deadline for a case type in Case Designer. By increasing the urgency of a case that has an expired service-level agreement, you can call attention to unresolved work in your application.

For more information, see Setting goals and deadlines for a case type.

Support for advanced validation conditions for fields on a form

You can now create complex conditions to validate fields on a form to ensure that a step proceeds only when user input meets expected values. Use the AND and OR operators inside conditions so that the conditions can reference more than one field.

For more information, see Advanced validation conditions for fields on a form.

Logic-based assignment routing

You can now define business logic that controls when and by whom an assignment is processed in a case. By routing assignments to a specific user or group of users, you can help ensure that cases are resolved faster.

For more information, see Logic-based assignment routing.