Published Release Notes

Support for Cloud AutoML topic detection models

In Prediction Studio, you can now connect to topic detection models that you create in Cloud AutoML, Google's cloud-based machine learning service. You can then use the models to categorize and route messages from your customers.

For more information, see Broaden your selection of topic detection models by connecting to third-party services (8.5).

Support for custom topic detection models through an API

In Prediction Studio, you can now connect to your custom topic detection models through an API. You can then use the models to categorize and route messages from your customers.

For more information, see Broaden your selection of topic detection models by connecting to third-party services (8.5).

Default Create stage in a case life cycle

Pega Platform™ now adds a default Create stage to a case life cycle every time you create a new case type, both in App Studio and Dev Studio. The default Create stage includes a view that users interact with to provide initial data before case processing begins. Consequently, you can now easily locate the view to make any necessary changes. In the background, the Create stage makes a case type independent from the starting process, which removes relevant advanced configurations and makes application development faster.

For more information, see Capture initial data faster with the default Create stage (8.5), The Create stage.

Control group configuration for predictions

You can now configure a control group for your predictions in Prediction Studio. Based on the control group, Prediction Studio calculates a lift score for each prediction that you can later use to monitor the success rate of your predictions.

For more information, see Customizing predictions.

Response timeout configuration for predictions

You can now set a response timeout for your predictions in Prediction Studio. By setting a response timeout, you control how Prediction Studio registers customer responses that later serve as feedback data for your predictions.

For more information, see Customizing predictions.

New JWT access token format: Authorized Access Token

Pega Platform™ is changing from using opaque tokens to using JSON Web (JWT) tokens and the JWT access token format: Authorized Access Token (AAT). An AAT enables a client application to validate the server for user permissions and authorizes a specific application to access specific parts of a user’s data.

The major benefits to using the JWT format are:

• The JWT is a self-contained token that has authentication information, expire time information, and other user-defined claims digitally signed.
• A single token can be used with multiple applications.
• The tokens are short-lived and can minimize damage if transport security is compromised, as the token signature is verified.
• As the token is verified with the signature, there is no need to verify against a database, thus reducing latency (usually important for Web APIs).

For more information, see Understanding authorized access tokens.

Improvements to OAuth 2.0 Services with Token Introspection Service and Token Denylist Service

Increase the security of user sessions by using the newly supported Token Introspection and Denylist services for OAuth 2.0.

Token Introspection service

Use the Token Introspection service to validate JSON Web Tokens (JWT). The Token Introspection service requires authentication. 

Pega now uses OAuth 2.0 access tokens called Authorized Access Tokens (AAT). 

Token Introspection service endpoint

The Token Introspection service endpoint provides the information about the status of access token and refresh token. Token introspection can be used to validate if a given token is still active or inactive. The token introspection endpoint determines whether the token is valid. The status indicates whether an access token or refresh token is valid or invalid: 

• Valid tokens have the “active”:true status
• Invalid tokens have the “active” :false status.

The inactive status can also be due to revocation. 

Token Denylist service

You can add tokens to the deny list in cases where suspicious activity might have occurred. The Token Denylist service provides a method for denying user access to the application by revoking the user's access token. This service can prevent a token from being used more than the specified number of times, which can be helpful in preventing replay attacks. Stolen tokens should be revoked using this service. A GET API is also available to get the list of denied tokens.

Keys endpoint

Pega Platform™ is changing from using opaque tokens to JSON Web (JWT) tokens. If this JWT is used by any other system, the public key is needed for signature verification. A new endpoint is exposed to provide these public keys in JWK format: https://host:port/prweb/api/oauth2/v1/token/keys.

For more information, see OAuth 2.0 Management Services.

Enhanced refresh token strategy

You now have more precise control over your refresh token expiration strategy. When a refresh token is enabled, you can choose to set its initial expiration based on the value provided by the IDP. The refresh token expiry can be derived from IDP’s session timeout when SSO is used with external IDP for user authentication in the authorization code grant flow. You can also specify a separate refresh token expiration strategy based on your use-case. 

These can be configured in the OAuth2 Client registration rule form.

For more information, see Enhanced refresh token strategy.

Email Wizard support discontinued

Pega Platform™ no longer includes the Email Wizard. This wizard helped set up an email service for sending and receiving email in Pega Platform. The wizard generated an email account, an email listener, and an email service rule.

After an upgrade to Pega Platform 8.4 and later, existing clients must create new email accounts and email channels in App Studio. When you configure a new email channel, you add your email accounts so that customers can send and receive email by using the Pega Email Bot. Configuration of an email channel automatically generates an email listener and service email rules.

For more information, see Creating an email account and Building an Email channel.

Predictions for long-term business outcomes

Prediction Studio now offers predictions that calculate the probability of your customer performing two subsequent actions, one resulting from the other. For example, you can predict how likely your customer is to click a web banner, and then accept the corresponding offer.

For more information, see Predict long-term business outcomes in Prediction Studio (8.5).