Published Release Notes

Automatic model training when mapping entities to case properties in Email Bot

You can now initiate automatic feedback to entity models in Pega Email Bot™, during manual mapping of email content to a case property.

To enable automatic feedback, you set the Work-Channel-Triage.pyIsRuntimeFeedback rule to true in Pega Platform™. By default this feature is disabled. Enabling this feature ensures that the email bot is more responsive by automatically copying detected entities, such as names, locations, dates, and ZIP codes, to case type properties of a case type.

For more information, see Email triage, Email channel NLP model and Enabling the NLP model training for the email channel.

Email bots now support multiple languages

You can now configure Pega Email Bot™ to perform text analysis, use training data and triage emails in multiple languages, for example, English, French, German, and Spanish. By detecting topics and entities from emails in different languages, the system can suggest the correct business case and provide an email response in the user's own language.

For more information, see Selecting languages for an Email channel and Enabling automatic language detection for text analysis.

Data encryption support for system data

You can now control system-level data security by using data encryption in Pega Platform™. Encryption of system-level data improves the overall security of your system.

For more information, see Configuring the platform cipher and Configuring a keystore for a master key from a custom source.

Improvements to email case triaging

Improvements to Pega Intelligent Virtual Assistant™ (IVA) for Email make the system more robust and user friendly. When you reply to emails in a triage case, you can forward the email, reply to all, and use the carbon copy (cc) and blind carbon copy (bcc) fields. You can also send Pulse messages to discuss an email case without exposing the information to external users. You are notified in the Email Manager and Case Manager portal if you receive Pulse messages. Even when an email case has been resolved and appears as read-only, you can still send Pulse messages.

For more information, see Email Manager portal and Email triage.

All search data is encrypted

All search data in Pega Cloud deployments is now encrypted, both at rest and in transit. The encryption of search data makes search compliant with regulatory requirements.

For more information about search, see Full-text search.

Known issue: SAML IdP import uses only the last certificate

When you configure the identity provider for a SAML SSO authentication service, the backing keystore rule for the verification certificate is created with only the last certificate from the IdP metadata, instead of using all of the certificates. 

Authentication service for basic credentials

A new type of authentication service is available for authenticating operators by using basic credentials (user ID and password). The default Pega Platform™ login is now an instance of this type of authentication service. All basic credentials authentication services include mobile authentication with the OAuth 2.0 protocol and Proof Key for Code Exchange (PKCE). You no longer have to create a custom authentication service to support mobile applications.

For more information, see Configuring a basic authentication service.

Unauthenticated sessions transition seamlessly to authenticated

A new authentication service type allows a guest user to use an application without logging in, and to be prompted to authenticate later in the session. This enhancement supports scenarios such as online shopping portals where a user can browse for items and load a shopping cart as a guest but be prompted for credentials at checkout.

For more information, see Configuring an anonymous authentication service.

Create single sign-on authentication services from App Studio

You can create and enable single sign-on (SSO) authentication services from a new landing page in App Studio. From this new landing page you can also configure new SAML and OpenID Connect authentication services to provision users. For more information, see Creating a SAML SSO authentication service and Creating an OIDC SSO authentication service.

Improvements to the Email channel configuration and content analysis

To make the Intelligent Virtual Assistant™ (IVA) for Email more useful and easier to manage, you can track all the Email channel configuration changes that you or other operators make. The system now also detects defined entities and topics, not only in the contents of the email messages and its attached files, but also in the email subject field which improves the responsiveness of IVA to emails. You can map same text that appears in an email triage case to different entities. In previous versions of Pega Platform, only the email body was analyzed but with subject analysis, now the entire email is analyzed for topics and entities, including its salutation and signature.

For more information, see Tracking configuration changes in the Email channel and Enabling the analysis of subject field content during email triage.