Published Release Notes

Improved Back button support in custom mobile apps for Android

In a custom mobile app for Android, you can press the Back hardware button to go back, instead of exiting the app. Custom mobile apps now function in the same way as native Android apps. For example, you can close a dialog box, dismiss an overlay, or collapse an expanded section by pressing the Back hardware button. On the home screen, pressing the Back hardware button displays a confirmation message before you can exit the app.

Pega Survey documentation refers to deprecated field

The documentation for Pega^® Survey refers to the Answer Layout field on the Complex Question form, but this field is no longer supported. For more information about the question layout formats that Pega Survey supports, see Pega Survey.

Support for multiple custom mobile apps for a Pega Platform application

To enhance the user experience and provide support for native mobile components, you can create multiple custom mobile apps for a Pega Platform™ application. For each custom mobile app, you must create a different mobile channel interface. In addition, you can configure each custom mobile app to run only in a specific portal for an application. The custom mobile app uses this portal regardless of which default portal is defined for the access group.

For more information, see Selecting a portal for a custom mobile app.

Remote device log retrieval from online-only mobile apps

In addition to device logs from offline-enabled mobile apps, Pega Mobile Client™ can now upload device logs from online-only mobile apps. The upload to Pega Platform™ starts when a user restarts the mobile app. You retrieve device logs from a specific device to support remote users and troubleshoot mobile apps.

For more information, see Retrieving device logs.

Improved mobile user experience with spaces

Spaces in mobile apps have been enhanced to provide a wider screen area for navigation between content tabs such as Pulse, Boards, Subspaces, and Tasks. Mobile users can now use native selection controls to choose from the same space-specific actions that are available to users of desktop-based applications. The enhancement improves the usability of spaces and promotes collaboration between mobile users.

Spaces on mobile apps do not require any additional configuration.

For more information about spaces, see Collaborating with users by using spaces.

Increased display area in mobile apps

Mobile apps now support hiding the top and bottom bars when the user scrolls down. When the user scrolls up, the bars appear again. This enhancement improves the mobile user experience by presenting more data on the screen, for example, a longer list of items.

For more information, see Advanced layout options.

Business logic-based routing to process cases more efficiently

Process cases more efficiently by defining business logic-based routing options to route tasks to customer service representatives (CSRs) who have a specified availability or skillset. For example, you can ensure that a task is routed to a CSR with a high level of a German language if it is your business need. You can also create custom lists of operators and work queues to filter CSRs who can receive an assignment.

For more information, see Choosing an assignee at run time in Dev Studio, Choosing an assignee at run time in App Studio, Configuring business logic-based routing APIs.

Mobile apps display skeletons for the initial screen load

Android and iOS mobile apps now display a skeleton before the initial screen loads, which enhances user experience and provides faster response to user actions on complex mobile screens or over slow networks. Until the initial screen is ready to be displayed, Pega Platform™ displays an empty placeholder that imitates the actual user interface.

Skeletons for the initial screen in mobile apps do not require any additional configuration.

Task board enhancements for improved tracking of tasks

App Studio and end-user portals, such as Case Manager, now provide an enhanced task board which helps you improve collaboration on task resolution. For example, you can create a checklist within a task, and then update the checklist to inform other users about the progress of the task. Attach content to a task to ensure that all users have the information that they need, and to make tasks more meaningful. Now you can also categorize tasks, and then filter them by category, to quickly access relevant information.

For more information, see Monitoring and tracking tasks in Dev Studio, Monitoring and tracking tasks in App Studio.

File sharing improvements in custom mobile apps

Case management in custom mobile apps that are built for Android and iOS using Pega Infinity Mobile Client™ is now improved with the enhanced Attach content control. You can now attach files of any type from the device storage and from cloud services, for example, Google Drive or iCloud, or from other mobile apps that are installed on the device. Additionally, you can share any file attachments, except for signature files, in external mobile apps.

For more information, see Enabling attaching files to an application.