Published Release Notes

Customized application overview documents in App Studio

Keep stakeholders notified of the status of an application by customizing and generating an application overview document in App Studio. The overview may include information such as case types, roles, features in your application, and more. Select the chapters that you want to include in the overview, and then highlight the most relevant information by ordering the chapters. In addition to the application overview document, you can generate a detailed data model, either in Microsoft Word or Excel format.

For more information, see Creating project documents for stakeholders in App Studio, Exporting a data model into a document.

New send email automations and enhancements

You can now configure cases, flows, and activities to compose and send guardrail-compliant emails that conform to the MIME standard by using email automations. Use the new Call-Automation method to call an automation from an activity without writing Java.

You can also now categorize error messages in automations to quickly understand the type of error that occurred. In addition, page list data types are now supported for inputs and outputs in automations.

For more information, see Calling an automation from an activity and Viewing automations.

Support for multiple work queues in the Email Manager portal

Pega Email Bot™ now provides multiple work queues in the Email Manager portal. With this functionality, operators, such as customer service representatives, can now triage cases more efficiently by selecting different work queues. Operators have access to work queues only for the current Pega Platform™ application.

For more information, see Email Manager portal.

More efficient navigation between applications in App Studio

The new My Applications gadget helps you switch applications in App Studio more conveniently. You can also search applications by name instead of choosing an application from the list, and then select the access role that you want to use. In addition, you can see descriptions of your applications and create an application by going to the My Applications landing page. To use the My Applications gadget, ensure that you update the UI Kit to version 14.

For more information, see Adding the My Applications gadget, Switching between applications in App Studio.

Automatic model training when mapping entities to case properties in Email Bot

You can now initiate automatic feedback to entity models in Pega Email Bot™, during manual mapping of email content to a case property.

To enable automatic feedback, you set the Work-Channel-Triage.pyIsRuntimeFeedback rule to true in Pega Platform™. By default this feature is disabled. Enabling this feature ensures that the email bot is more responsive by automatically copying detected entities, such as names, locations, dates, and ZIP codes, to case type properties of a case type.

For more information, see Email triage, Email channel NLP model and Enabling the NLP model training for the email channel.

Facilitated application development with saving changes in branches in App Studio

For improved development of your application, you can now define branches in which you save changes that you make to your application in App Studio. Create features in branches so that you can review and merge them without affecting other features in the application. You can quickly identify and review any changes to rules because you know in which application layer they were saved. 

For more information, see Setting branch preferences in Dev Studio, Setting branch preferences in App Studio.

Support for controlling simulations in Integration Designer

Integration Designer now supports toggling an existing simulation for a data source on and off, and supports creating a simulation when a data source does not have a simulation configured. By simulating a data source, you can continue developing an application when your integration is not available, and test an application independently from the integration.

For more information, see Managing data and integrations with the Integration Designer.

Ability to import and export Intelligent Virtual Assistant or Email Bot training data

You can now copy Pega Intelligent Virtual Assistant™ (IVA) or Pega Email Bot™ training data between Pega Platform™ application environments by performing an export and import action. Importing and exporting training data between Pega Platform application environments results in greater accuracy of entity detection. Entities are detected by the system in a chat conversation, including attachments, to help respond to the user correctly, and consist of proper nouns that fall into a commonly understood category such as a person, organization, or a ZIP code. The ability to copy training data also makes it easier to maintain IVA or Email Bot, and build its artificial intelligence.

For more information, see Copying training data to another environment and Copy training data and model to another IVA or Email Bot environment.