Add subspaces within spaces
Valid from Pega Version 8.2
You can now create subspaces within spaces. By adding a subspace, you can collaborate on a subtopic that is related to the topic of the parent space. For example, you can create an Annual Day subspace within the Events space.
For more information, see Creating a subspace.
Improvements to email case triaging
Valid from Pega Version 8.2
Improvements to Pega Intelligent Virtual Assistant™ (IVA) for Email make the system more robust and user friendly. When you reply to emails in a triage case, you can forward the email, reply to all, and use the carbon copy (cc) and blind carbon copy (bcc) fields. You can also send Pulse messages to discuss an email case without exposing the information to external users. You are notified in the Email Manager and Case Manager portal if you receive Pulse messages. Even when an email case has been resolved and appears as read-only, you can still send Pulse messages.
For more information, see Email Manager portal and Email triage.
Improve clipboard performance for Service REST
Valid from Pega Version 8.2
Improve clipboard performance in Service REST processing by using the new Lightweight clipboard mode option. This mode does not support all clipboard features.
For a list of supported and unsupported features, see Service REST form - Completing the Service tab.
Improvements to the Email channel configuration and content analysis
Valid from Pega Version 8.2
To make the Intelligent Virtual Assistant™ (IVA) for Email more useful and easier to manage, you can track all the Email channel configuration changes that you or other operators make. The system now also detects defined entities and topics, not only in the contents of the email messages and its attached files, but also in the email subject field which improves the responsiveness of IVA to emails. You can map same text that appears in an email triage case to different entities. In previous versions of Pega Platform, only the email body was analyzed but with subject analysis, now the entire email is analyzed for topics and entities, including its salutation and signature.
For more information, see Tracking configuration changes in the Email channel and Enabling the analysis of subject field content during email triage.
Support for large binary data item storage in Pega Client for Windows
Valid from Pega Version 8.2
Pega Client for Windows can now store and synchronize large binary data items and their corresponding actions from the action queue. As a result, offline-enabled application users can view, attach, and delete data files from within a case view, whether the Windows-based device is online or offline. To use this feature, enable offline case attachment support, which allows offline-enabled applications to synchronize case attachments between Pega Platform™ and the device.
For more information, see Attach content support in offline mode and Enabling offline case attachments support.
Facebook and Web Chatbot configuration in the preview console
Valid from Pega Version 8.2
When you develop a Pega Intelligent Virtual Assistant™ (IVA) for Facebook or Web Chatbot, you can now teach interactive bot conversations by chatting with the bot in the preview console and guiding the artificial intelligence algorithm to the right responses. This ability greatly accelerates conversation development and simplifies configuration, while providing the developer with more transparency in the mechanisms that produce specific responses.
For more information, see Simulating a conversation and building a chatbot runtime and Testing and building a chatbot from the preview console.
Visualize application layers for case processes and sections
Valid from Pega Version 8.2
In App Studio, you can now easily visualize the application layers for case processes and sections, including work areas and views. When you click the Discover gadget for a case process or section, you are shown a visual representation of the application layers. You can open a layer in Dev Studio to see the rulesets and other attributes of an application.
For more information, see Discover gadget.
Support for rich user interface controls in IVA for Web Chatbot
Valid from Pega Version 8.2
You can now use rich user interface controls in Pega Intelligent Virtual Assistant™ (IVA) for Web Chatbot because Pega Platform™ includes a framework for advanced user interface controls. You can use a date picker control and add file attachments while chatting with the chatbot. These features provide a richer and more robust user experience and they help the user accomplish tasks more quickly without the need for complex validation messages.
For more information, see Use rich user interface controls in Web Chatbot.
Date range configuration added to DateTime control
Valid from Pega Version 8.2
The DateTime (calendar) control now includes an option to specify a custom date range. The users will be able to quickly select valid start and end days of a period by choosing dates in an interactive calendar in an overlay.
For more information, see Configuring the basic settings for a DateTime control - date range
Enhanced SLA settings in App Studio
Valid from Pega Version 8.2
You can now reuse existing service-level agreements for assignments and approvals in App Studio without switching to Dev Studio. For example, you can select an action that the system performs when a task goal or deadline is past due, such as reassigning the task to a different user.
For more information, see Setting goals and deadlines for task completion and Defining an escalation action for an incomplete task.