Published Release Notes

Add subspaces within spaces

You can now create subspaces within spaces. By adding a subspace, you can collaborate on a subtopic that is related to the topic of the parent space. For example, you can create an Annual Day subspace within the Events space.

For more information, see Creating a subspace.

Improvements to email case triaging

Improvements to Pega Intelligent Virtual Assistant™ (IVA) for Email make the system more robust and user friendly. When you reply to emails in a triage case, you can forward the email, reply to all, and use the carbon copy (cc) and blind carbon copy (bcc) fields. You can also send Pulse messages to discuss an email case without exposing the information to external users. You are notified in the Email Manager and Case Manager portal if you receive Pulse messages. Even when an email case has been resolved and appears as read-only, you can still send Pulse messages.

For more information, see Email Manager portal and Email triage.

Improve clipboard performance for Service REST

Improve clipboard performance in Service REST processing by using the new Lightweight clipboard mode option. This mode does not support all clipboard features.

For a list of supported and unsupported features, see Service REST form - Completing the Service tab.

Improvements to the Email channel configuration and content analysis

To make the Intelligent Virtual Assistant™ (IVA) for Email more useful and easier to manage, you can track all the Email channel configuration changes that you or other operators make. The system now also detects defined entities and topics, not only in the contents of the email messages and its attached files, but also in the email subject field which improves the responsiveness of IVA to emails. You can map same text that appears in an email triage case to different entities. In previous versions of Pega Platform, only the email body was analyzed but with subject analysis, now the entire email is analyzed for topics and entities, including its salutation and signature.

For more information, see Tracking configuration changes in the Email channel and Enabling the analysis of subject field content during email triage.

Changes to the Attach Content control in Pega Client for Windows

Users who access offline-enabled Pega Platform™ applications from Pega Client for Windows can now use the Attach Content control within a case view to attach files with a native file picker control or take screenshots with a device camera. Images are immediately attached to the case, and image file names are based on a time stamp. If a device has no camera, the client skips the source selection step and the native file picker control opens.

For more information, see Harness and Sections forms – Adding an Attach Content control.

Support for large binary data item storage in Pega Client for Windows

Pega Client for Windows can now store and synchronize large binary data items and their corresponding actions from the action queue. As a result, offline-enabled application users can view, attach, and delete data files from within a case view, whether the Windows-based device is online or offline. To use this feature, enable offline case attachment support, which allows offline-enabled applications to synchronize case attachments between Pega Platform™ and the device.

For more information, see Attach content support in offline mode and Enabling offline case attachments support.

Support for Firebase Cloud Messaging (FCM) push notifications in Android custom mobile apps

You can now create Android custom mobile apps that use push notifications with the Firebase Cloud Messaging (FCM) services. The push notifications for Android custom mobile apps based on legacy Google Cloud Messaging (GCM) are deprecated, as GCM services will be officially removed from use on April 11, 2019. To continue to use push notifications, you must migrate your custom mobile apps to FCM services. Before building your custom mobile app, you must register your Android app for push notifications in the Firebase console, obtain the FCM server key and Google Services JSON file, and use the key and file in the Android certificate set to build the custom mobile app.

For more information, see Migrating Android custom mobile apps that use push notifications to Firebase Cloud Messaging, Push notifications in Android mobile app, and Android certificate set.

Facebook and Web Chatbot configuration in the preview console

When you develop a Pega Intelligent Virtual Assistant™ (IVA) for Facebook or Web Chatbot, you can now teach interactive bot conversations by chatting with the bot in the preview console and guiding the artificial intelligence algorithm to the right responses. This ability greatly accelerates conversation development and simplifies configuration, while providing the developer with more transparency in the mechanisms that produce specific responses.

For more information, see Simulating a conversation and building a chatbot runtime and Testing and building a chatbot from the preview console.

Manage test ID access with an access group role

Test IDs for user interface components are available only to users who have the PegaRULES:TestID role added to their access group. This requirement allows administrators to limit access to test IDs to users who create or run tests. At run time, applications do not include the test ID data for users without the PegaRULES:TestID role, which reduces the amount of code that is downloaded to the client.

For more information see Managing Test ID access with an access group role

Visualize application layers for case processes and sections

In App Studio, you can now easily visualize the application layers for case processes and sections, including work areas and views. When you click the Discover gadget for a case process or section, you are shown a visual representation of the application layers. You can open a layer in Dev Studio to see the rulesets and other attributes of an application.

For more information, see Discover gadget.