Published Release Notes

Customized application overview documents in App Studio

Keep stakeholders notified of the status of an application by customizing and generating an application overview document in App Studio. The overview may include information such as case types, roles, features in your application, and more. Select the chapters that you want to include in the overview, and then highlight the most relevant information by ordering the chapters. In addition to the application overview document, you can generate a detailed data model, either in Microsoft Word or Excel format.

For more information, see Creating project documents for stakeholders in App Studio, Exporting a data model into a document.

Automatic retries for the SAVE operation on records

Batch and real-time data flow runs now automatically retry the SAVE operation on records when an error occurs because of resource unavailability. This functionality ensures that the records are eventually saved if the target data set is only temporarily unavailable, for example, because of load or network issues.

You can configure the default number of retries for the entire system in a dynamic system setting. To adjust the setting to different resource allocations and operating environments, you can update that number for each data flow run.

For more information, see Changing the number of retries for SAVE operations, Creating a batch run for data flows, and Creating a real-time run for data flows.

New send email automations and enhancements

You can now configure cases, flows, and activities to compose and send guardrail-compliant emails that conform to the MIME standard by using email automations. Use the new Call-Automation method to call an automation from an activity without writing Java.

You can also now categorize error messages in automations to quickly understand the type of error that occurred. In addition, page list data types are now supported for inputs and outputs in automations.

For more information, see Calling an automation from an activity and Viewing automations.

REST API for monitoring DSM services

Decision Strategy Manager (DSM) now provides a REST API that you can use to monitor DSM services without having to access Pega Platform™. By integrating your daily monitoring tools with the management REST API, you can retrieve a list of DSM nodes, check the status of these nodes, and view details of a service from all nodes in the cluster.

For more information, see Getting started with Pega API for Pega Platform.

Create custom criteria for proposition filters by using the condition builder

Proposition filters now use the condition builder to define the criteria that a proposition or group of propositions must match in order to be offered to a customer. The condition builder provides a simple, flexible tool for selecting and grouping the entry criteria.

For more information, see Create custom criteria for Proposition Filter rules with the condition builder (8.3).

Support for multiple work queues in the Email Manager portal

Pega Email Bot™ now provides multiple work queues in the Email Manager portal. With this functionality, operators, such as customer service representatives, can now triage cases more efficiently by selecting different work queues. Operators have access to work queues only for the current Pega Platform™ application.

For more information, see Email Manager portal.

More efficient navigation between applications in App Studio

The new My Applications gadget helps you switch applications in App Studio more conveniently. You can also search applications by name instead of choosing an application from the list, and then select the access role that you want to use. In addition, you can see descriptions of your applications and create an application by going to the My Applications landing page. To use the My Applications gadget, ensure that you update the UI Kit to version 14.

For more information, see Adding the My Applications gadget, Switching between applications in App Studio.

Fast-track change requests for high-priority business needs

Perform urgent rule updates through fast-track change requests. The new type of change requests supports addressing high-priority business needs and deploying them immediately, without the need to disrupt an ongoing revision.

For more information, see Release urgent business rule updates through fast track change requests (8.3) and Creating application overlays.

Support for custom database tables in external Cassandra clusters

Pega Platform™ now supports a connection to external Cassandra clusters through a dedicated Database Table data set, which reduces the need for data ingestion and export. You can use custom tables that you store in your external Cassandra cluster in data flows for accessing and saving data. You can access your custom data model by mapping the model to a Pega Platform class.

For more information, see Connecting to an external Cassandra database through a Database Table data set.

Automatic model training when mapping entities to case properties in Email Bot

You can now initiate automatic feedback to entity models in Pega Email Bot™, during manual mapping of email content to a case property.

To enable automatic feedback, you set the Work-Channel-Triage.pyIsRuntimeFeedback rule to true in Pega Platform™. By default this feature is disabled. Enabling this feature ensures that the email bot is more responsive by automatically copying detected entities, such as names, locations, dates, and ZIP codes, to case type properties of a case type.

For more information, see Email triage, Email channel NLP model and Enabling the NLP model training for the email channel.