View attachments inline
Valid from Pega Version 7.4
You can now view thumbnails of PDF file and image attachments and icons of video attachments in Pulse, cases, and other areas of the application that allow you to attach files. Thumbnails provide a preview of your attachments inline. You can also play video attachments and expand the thumbnails of PDF file and image attachments to view them in readable formats.
For more information, see Inline preview of attachments.
Enhancements to PegaUnit testing
Valid from Pega Version 7.4
PegaUnit test cases and test suites have been enhanced to provide ways to identify and respond to slow run times.
You can take the following actions:
- To temporarily stop non-critical test cases from running when they are failing, you can set a test case as "Disabled."
- To identify slow PegaUnit test cases, you can make a test case fail if its run time takes longer than expected.
- To keep track of test suite run times, you can set an expected run time.
- To identify slow PegaUnit test suites, you can make a test suite fail if its run time takes longer than expected.
For more information about PegaUnit testing, see PegaUnit testing.
Email configuration and management available in Pega Express
Valid from Pega Version 7.4
You can now configure and manage email accounts directly in Pega® Express. You no longer have to switch from Pega Express to Designer Studio to perform email account-related tasks.
For more information, see Creating an email account.
Enhancements to the Email conversational user channel
Valid from Pega Version 7.4
In the Pega® Intelligent Virtual Assistant for Email, to help with entity extraction from an email message, you can now highlight any mapped entities in the content of an email message during email triage of an interaction case. Pagination is now available for lists of suggested cases and suggested replies during configuration of the Email channel interface.
For more information, see Email triage in an interaction case.
Improve application quality by using test coverage metrics
Valid from Pega Version 7.4
You can now generate a test coverage report for your application. By using report metrics that show the number of rules covered and not covered by tests, developers can identify which areas of the application need more test coverage.
For more information, see Rules Coverage landing page.
Activity feed displays application messages
Valid from Pega Version 7.4
The activity feed for Pulse now displays messages within the context of the application of the logged-in user. If a user posts messages within the context of the application, all the users of the application can view the messages in their activity feed. Users can select the filter for application messages to view only these messages. For example, application messages can be used for release announcements.
For more information, see:
- Pega® Express 7.4 – Communicating with Pulse
- Pega Platform 7.4 – Pulse enhancements for social collaboration
Support for NLP model training in the Facebook and WebChat user channels
Valid from Pega Version 7.4
You can now train and enhance the natural language processing (NLP) model in a Facebook or WebChat user channel to support machine learning. You can review user statements and questions, edit the text, and map content to specific text analyzer categories.
For more information, see NLP model for a Facebook channel and NLP model for a WebChat channel.
Case and Pulse notification email subjects no longer contain IDs
Valid from Pega Version 7.4
The subjects of notification emails for cases no longer contain case IDs, and for Pulse, they no longer contain Pulse message IDs. The system now interacts with email clients by using the information that is stored in the email headers. As a result, comments are posted on a conversation even if users edit the subjects when they reply to these emails. Because the system also sends the replies as emails to the relevant users in the conversation, editing the subjects allows users to give appropriate descriptions of the emails to the relevant users.
For more information about email notifications, see:
- Pega® Express 7.4 – Communicating with Pulse
- Pega Platform 7.4 – Communicating with Pulse
Support for extracting data from file attachments during email triage
Valid from Pega Version 7.4
With the Pega® Intelligent Virtual Assistant for Email, when you triage email interaction cases, the system can now use defined text analyzers to detect entities in files that are attached to the received email. The following file types are supported: DOC, DOCX, ODT, PDF, RTF, and TXT. This feature improves the machine learning and case processing capability for the Email user channel.
For more information, see Enabling the analysis of attached files during email triage.
Support for mobile mashup demo app in the Mashup channel configuration
Valid from Pega Version 7.4
When you configure the Mashup channel interface in Pega® Platform, you can now also test your cases in a mashup demo app. By testing, you can improve customer self-service because you can immediately visualize how your cases are extended into a native mobile app. During configuration, you must download the Pega Mashup Preview mobile app from the Apple App Store or Google Play and scan the QR code by using the app.
For more information, see Configuring the Mashup channel.