Menu enhancements in the Facebook and WebChat user conversational channels
Valid from Pega Version 7.4
When you create a Facebook or WebChat channel interface to act as a Pega® Intelligent Virtual Assistant, you can use a Facebook-like generic template to display a rich user interface menu. You must use a data transform for the custom response to display this menu. You can use and modify the pyPopulateOutboundData data transform for this purpose.
For more information, see Adding custom responses for the Facebook channel and Adding custom responses for the WebChat channel.
Quicker approach for reusing processes in a stage
Valid from Pega Version 7.4
You can now reuse processes more quickly in a stage when you define the life cycle for a case type. Reusing processes saves time and makes it easier to define processes for a stage instead of creating new ones. You can also reuse processes faster when you add parallel processes to a stage.
For more information, see Quick access for reusing processes in a stage.
Improved user management for new applications
Valid from Pega Version 7.4
You can now invite users to join your team when you run the New Application wizard. By managing user credentials and roles during application setup, you can start development immediately.
For more information, see Creating an application.
New application document types capture features and user stories
Valid from Pega Version 7.4
Pega® Platform adds two new application document types based on features and stories:
- Use product overview documents to socialize the application development plan and progress.
- Use gap analysis documents to identify the gaps between the application and your needs to clarify which customizations to build.
For more information, see Real-time agile application document types.
Business logic-based routing cards enhancements
Valid from Pega Version 8.5
To ensure that the sequence of business logic-based routing cards conforms to your business requirements, you now have the option to change the order of the cards. For easier navigation across multiple routing cards, the system automatically collapses the cards for you, and you can then easily expand the cards that you need to display.
For more information, see Navigate easier across business logic-based routing cards (8.5), Assigning users automatically at run time.