Published Release Notes

Activity feed displays application messages

The activity feed for Pulse now displays messages within the context of the application of the logged-in user. If a user posts messages within the context of the application, all the users of the application can view the messages in their activity feed. Users can select the filter for application messages to view only these messages. For example, application messages can be used for release announcements.

For more information, see:

• Pega^® Express 7.4 – Communicating with Pulse
• Pega Platform 7.4 – Pulse enhancements for social collaboration

Support for NLP model training in the Facebook and WebChat user channels

You can now train and enhance the natural language processing (NLP) model in a Facebook or WebChat user channel to support machine learning. You can review user statements and questions, edit the text, and map content to specific text analyzer categories.

For more information, see NLP model for a Facebook channel and NLP model for a WebChat channel.

Case and Pulse notification email subjects no longer contain IDs

The subjects of notification emails for cases no longer contain case IDs, and for Pulse, they no longer contain Pulse message IDs. The system now interacts with email clients by using the information that is stored in the email headers. As a result, comments are posted on a conversation even if users edit the subjects when they reply to these emails. Because the system also sends the replies as emails to the relevant users in the conversation, editing the subjects allows users to give appropriate descriptions of the emails to the relevant users.

For more information about email notifications, see:

• Pega^® Express 7.4 – Communicating with Pulse
• Pega Platform 7.4 – Communicating with Pulse

Support for extracting data from file attachments during email triage

With the Pega^® Intelligent Virtual Assistant for Email, when you triage email interaction cases, the system can now use defined text analyzers to detect entities in files that are attached to the received email. The following file types are supported: DOC, DOCX, ODT, PDF, RTF, and TXT. This feature improves the machine learning and case processing capability for the Email user channel.

For more information, see Enabling the analysis of attached files during email triage.

Support for mobile mashup demo app in the Mashup channel configuration

When you configure the Mashup channel interface in Pega^® Platform, you can now also test your cases in a mashup demo app. By testing, you can improve customer self-service because you can immediately visualize how your cases are extended into a native mobile app. During configuration, you must download the Pega Mashup Preview mobile app from the Apple App Store or Google Play and scan the QR code by using the app.

For more information, see Configuring the Mashup channel.

Menu enhancements in the Facebook and WebChat user conversational channels

When you create a Facebook or WebChat channel interface to act as a Pega^® Intelligent Virtual Assistant, you can use a Facebook-like generic template to display a rich user interface menu. You must use a data transform for the custom response to display this menu. You can use and modify the pyPopulateOutboundData data transform for this purpose.

For more information, see Adding custom responses for the Facebook channel and Adding custom responses for the WebChat channel.

Quicker approach for reusing processes in a stage

You can now reuse processes more quickly in a stage when you define the life cycle for a case type. Reusing processes saves time and makes it easier to define processes for a stage instead of creating new ones. You can also reuse processes faster when you add parallel processes to a stage.

For more information, see Quick access for reusing processes in a stage.

Improved user management for new applications

You can now invite users to join your team when you run the New Application wizard. By managing user credentials and roles during application setup, you can start development immediately.

For more information, see Creating an application.

New application document types capture features and user stories

Pega® Platform adds two new application document types based on features and stories:

• Use product overview documents to socialize the application development plan and progress.
• Use gap analysis documents to identify the gaps between the application and your needs to clarify which customizations to build.

For more information, see Real-time agile application document types.