Published Release Notes

Enhanced activity feed for Pulse displays messages

The activity feed for Pulse has been enhanced to display replies to messages that you have posted, messages on cases that you are following, messages in which you are referenced, messages posted on your user profile, messages by users that you are following, and messages that you have bookmarked. You can filter the activity feed to display the messages that you want to view.

For information about Pulse enhancements, see:

• Pega Express 7.3.1 – Communicating with Pulse
• Pega Platform 7.3.1 – Pulse enhancements for social collaboration

Support for email triaging of interaction cases for the Email user channel

You can now triage customer email content that is saved in an interaction case for the Pega^® Intelligent Virtual Assistant for Email. A customer service representative can reply to the email, reassign the interaction case to another user or a work queue, resolve the interaction case, or spin off a business case from the interaction case. Carrying out these actions improves the artificial intelligence capability of the Pega Intelligent Virtual Assistant for Email, for example, for automatic email routing purposes.

For more information, see Email triage an interaction case.

Define property value criteria for stage entry

You can now define the criteria that property values must meet to enter a stage, by clicking Validations on the Data model tab of a case type. By validating the properties, you can ensure that a case contains relevant data before it enters a stage.

For more information, see Property condition requirements for stage entry.

Ability to edit questions in the Facebook channel preview console

You can now edit questions directly in the preview console when you simulate a Facebook chatbot conversation. This feature eliminates the need to edit Case Manager settings when you want to modify the text of a question for a configured Facebook channel interface.

For more information, see Simulating a chatbot conversation.

Add subspaces within spaces

You can now create subspaces within spaces. By adding a subspace, you can collaborate on a subtopic that is related to the topic of the parent space. For example, you can create an Annual Day subspace within the Events space.

For more information, see Creating a subspace.

Improve clipboard performance for Service REST

Improve clipboard performance in Service REST processing by using the new Lightweight clipboard mode option. This mode does not support all clipboard features.

For a list of supported and unsupported features, see Service REST form - Completing the Service tab.

Support for large binary data item storage in Pega Client for Windows

Pega Client for Windows can now store and synchronize large binary data items and their corresponding actions from the action queue. As a result, offline-enabled application users can view, attach, and delete data files from within a case view, whether the Windows-based device is online or offline. To use this feature, enable offline case attachment support, which allows offline-enabled applications to synchronize case attachments between Pega Platform™ and the device.

For more information, see Attach content support in offline mode and Enabling offline case attachments support.

Visualize application layers for case processes and sections

In App Studio, you can now easily visualize the application layers for case processes and sections, including work areas and views. When you click the Discover gadget for a case process or section, you are shown a visual representation of the application layers. You can open a layer in Dev Studio to see the rulesets and other attributes of an application.

For more information, see Discover gadget.

Date range configuration added to DateTime control

The DateTime (calendar) control now includes an option to specify a custom date range. The users will be able to quickly select valid start and end days of a period by choosing dates in an interactive calendar in an overlay.

For more information, see Configuring the basic settings for a DateTime control - date range

Enhanced SLA settings in App Studio

You can now reuse existing service-level agreements for assignments and approvals in App Studio without switching to Dev Studio. For example, you can select an action that the system performs when a task goal or deadline is past due, such as reassigning the task to a different user.

For more information, see Setting goals and deadlines for task completion and Defining an escalation action for an incomplete task.