Enhanced SLA settings in App Studio
Valid from Pega Version 8.2
You can now reuse existing service-level agreements for assignments and approvals in App Studio without switching to Dev Studio. For example, you can select an action that the system performs when a task goal or deadline is past due, such as reassigning the task to a different user.
For more information, see Setting goals and deadlines for task completion and Defining an escalation action for an incomplete task.