Published Release Notes

Better navigation between pages

The navigation between landing pages and configuration pages in App Studio has changed so that only one tab at a time is displayed in the work area. This change eliminates the maximum tab limit message. Navigate to previous pages by clicking the back arrow at the top of the work area or click the Back to preview button in the workspace header to open a page in the selected device preview.

Support for rich user interface controls in IVA for Web Chatbot

You can now use rich user interface controls in Pega Intelligent Virtual Assistant™ (IVA) for Web Chatbot because Pega Platform™ includes a framework for advanced user interface controls. You can use a date picker control and add file attachments while chatting with the chatbot. These features provide a richer and more robust user experience and they help the user accomplish tasks more quickly without the need for complex validation messages.

For more information, see Use rich user interface controls in Web Chatbot.

Progress gauge and double donut charts

To better visualize data, use the new progress gauge chart and double donut pie charts. The progress gauge chart measures the progress made against a goal. The double donut pie chart shows two layers of data in a single chart. The progress gauge chart can be included in reports and dashboard widgets. The double donut chart can be added to dashboard widgets.

For more information about including charts in reports, see Harness and section forms - Adding a chart.

For more information about adding charts to dashboard widgets, see Adding a widget to your dashboard.

Support for rich HTML text in IVA for Email

Pega Intelligent Virtual Assistant™ (IVA) for Email now supports rich HTML text in email conversations, which enhances the overall user experience. You can enable this option in the Email channel configuration in IVA for Email to display rich text in email conversations for case triaging. Natural language processing (NLP) analysis works flawlessly in scenarios for all email content that contains rich HTML text.

For more information, see Enabling rich HTML text in emails.

Multiple actions triggering during intelligent email routing

Pega Intelligent Virtual Assistant™ (IVA) for Email now supports triggering of multiple actions during the intelligent routing of incoming emails, which improves the artificial intelligence capability of IVA for Email so that it is more responsive to user input. For example, you can set up intelligent routing for an Email channel to trigger multiple actions, such as creating a case and automatically replying to an email for the content that you receive.

For more information, see Intelligent email routing, Configuring routing conditions for automatic email handling, and Setting up intelligent routing in Intelligent Virtual Assistant for Email.