View status of custom search indexes
Valid from Pega Version 8.1
Custom search indexes are special purpose indexes that are created and managed outside of Pega Platform™. You can view the status of custom search indexes on the Search landing page to see whether they are complete. This information is useful for troubleshooting and can help you determine whether to rebuild the index.
For more information, see Checking search index status.
Support for OAuth 2.0 authorization code grant type
Valid from Pega Version 8.1
Pega Platform™ now supports the OAuth 2.0 authorization code grant type, which allows Pega Platform to act as an OAuth 2.0 access token provider for native applications on mobile and other devices. By using the authorization code grant type for mobile clients, you no longer need to implement a variety of standards for various authentication providers. The authorization code grant type also supports the Proof Key for Code Exchange standard (PKCE) for securing public clients.
For more information, see Creating and configuring an OAuth 2.0 client registration.
Use client-based access control to support EU GDPR requirements
Valid from Pega Version 8.1
You can use client-based access control (CBAC) to satisfy the data privacy requirements of the European Union General Data Protection Regulation (GDPR) and similar regulations. By using client-based access control, you can identify the personal data of clients and automatically process requests to view, update, or remove the data in a secure manner. You can also enforce restrictions on the use of this data in application functions.
For more information, see Client-based access control.
Ability to generate a dedicated search index for a case type
Valid from Pega Version 8.1
You can generate a dedicated search index for a case type. Using a dedicated index makes reporting faster without putting additional requirements on the database.
For more information, see Including indexed data during case search.
New tile view in Report Browser
Valid from Pega Version 8.1
The Report Browser now displays available reports in a tile view, in addition to the list view. You can toggle between the two display formats. The report tiles provide a thumbnail preview of each report, which makes it easier for you to identify reports at a glance, without having to open each report.
For more information, see Report Browser features.
Data encryption support for system data
Valid from Pega Version 8.1
You can now control system-level data security by using data encryption in Pega Platform™. Encryption of system-level data improves the overall security of your system.
For more information, see Configuring the platform cipher and Configuring a keystore for a master key from a custom source.
Case-insensitive filtering in reports
Valid from Pega Version 8.2
Filtering in reports is now case-insensitive, improving the reporting and searching experience. You can turn off case-insensitive filtering, for example, by using an activity. You might want to do this if your index is too big or if the length of time it takes for indexing impacts performance.
For more information on report filtering, see Editing filter conditions.
Improvements to email case triaging
Valid from Pega Version 8.2
Improvements to Pega Intelligent Virtual Assistant™ (IVA) for Email make the system more robust and user friendly. When you reply to emails in a triage case, you can forward the email, reply to all, and use the carbon copy (cc) and blind carbon copy (bcc) fields. You can also send Pulse messages to discuss an email case without exposing the information to external users. You are notified in the Email Manager and Case Manager portal if you receive Pulse messages. Even when an email case has been resolved and appears as read-only, you can still send Pulse messages.
For more information, see Email Manager portal and Email triage.
All search data is encrypted
Valid from Pega Version 8.2
All search data in Pega Cloud deployments is now encrypted, both at rest and in transit. The encryption of search data makes search compliant with regulatory requirements.
For more information about search, see Full-text search.
Authentication service for basic credentials
Valid from Pega Version 8.2
A new type of authentication service is available for authenticating operators by using basic credentials (user ID and password). The default Pega Platform™ login is now an instance of this type of authentication service. All basic credentials authentication services include mobile authentication with the OAuth 2.0 protocol and Proof Key for Code Exchange (PKCE). You no longer have to create a custom authentication service to support mobile applications.
For more information, see Configuring a basic authentication service.