Published Release Notes

Change logic does not work in Report Editor

The Report Editor​ change logic button does not work. As a workaround, use the rule form to change the logic.

Tomcat log files moved to work directory

For Tomcat application server users, the default path for PRPC logs has been changed to the "work" directory for Catalina. For example:

<tomcat>\work\Catalina\localhost\prweb

This directory can be cleaned up during administration. To avoid loss of files, you can redirect logging to a different directory after installation:

1. Navigate to the <tomcat-home>\webapps\prweb\WEB-INF\classes directory.
2. Open the prlogging.xml file.
3. Locate the "appender" definitions section that contains the "@{web.tmpdir}" string
4. Update the FileNamePattern values to point to the new directory.

For more details, refer to the “Change the default path to PRPC logs” section in the Tomcat installation guide for your database.

Slow WebSphere performance on Mac platforms

Use the following JVM setting to improve WebSphere performance on Mac platforms:

-Djava.net.preferIPv4Stack=true

Split schema systems require additional privileges

On Oracle split schema systems, add the following database privileges:

• Grant DROP ANY INDEX to the Admin User.
• Grant UNLIMITED TABLESPACE to the Rules User.

Use the Oracle Enterprise Manager to add these privileges or refer to the 7.1.3 Upgrade and Installation guides for Oracle.

Case-insensitive filtering in reports

Filtering in reports is now case-insensitive, improving the reporting and searching experience. You can turn off case-insensitive filtering, for example, by using an activity. You might want to do this if your index is too big or if the length of time it takes for indexing impacts performance.

For more information on report filtering, see Editing filter conditions.

Improvements to email case triaging

Improvements to Pega Intelligent Virtual Assistant™ (IVA) for Email make the system more robust and user friendly. When you reply to emails in a triage case, you can forward the email, reply to all, and use the carbon copy (cc) and blind carbon copy (bcc) fields. You can also send Pulse messages to discuss an email case without exposing the information to external users. You are notified in the Email Manager and Case Manager portal if you receive Pulse messages. Even when an email case has been resolved and appears as read-only, you can still send Pulse messages.

For more information, see Email Manager portal and Email triage.

Improved search indexing performance

Search indexing now uses a queue processor to improve indexing performance. Indexing can automatically restart if the database goes down temporarily. This saves time and manual action. As a result of using the queue processor for indexing, the following changes have been made to the Search Landing page.

• You cannot cancel indexing from the Search landing page. Cancel indexing by stopping the queue processor from the Data flow landing page.
• The progress message is not shown. View progress on the Queue Processor landing page.
• Queue processor information has been added.

For more information, see Stopping or pausing search reindexing.

Improvements to the Email channel configuration and content analysis

To make the Intelligent Virtual Assistant™ (IVA) for Email more useful and easier to manage, you can track all the Email channel configuration changes that you or other operators make. The system now also detects defined entities and topics, not only in the contents of the email messages and its attached files, but also in the email subject field which improves the responsiveness of IVA to emails. You can map same text that appears in an email triage case to different entities. In previous versions of Pega Platform, only the email body was analyzed but with subject analysis, now the entire email is analyzed for topics and entities, including its salutation and signature.

For more information, see Tracking configuration changes in the Email channel and Enabling the analysis of subject field content during email triage.

More visibility of your production level

You can now see the production level of your environment in a new gadget that is available in all Pega Platform™ workspaces. To ensure that you immediately recognize your current environment, you can give it a unique name that is displayed when you click the gadget. In addition to specifying your production level and environment name on the System form in Dev Studio, you can now specify those values on the System & nodes page in Admin Studio.

For more information on Admin Studio, see Modifying your environment name and production level.

For more information on Dev Studio, see Specifying the production level.

Facebook and Web Chatbot configuration in the preview console

When you develop a Pega Intelligent Virtual Assistant™ (IVA) for Facebook or Web Chatbot, you can now teach interactive bot conversations by chatting with the bot in the preview console and guiding the artificial intelligence algorithm to the right responses. This ability greatly accelerates conversation development and simplifies configuration, while providing the developer with more transparency in the mechanisms that produce specific responses.

For more information, see Simulating a conversation and building a chatbot runtime and Testing and building a chatbot from the preview console.