Published Release Notes

Progress gauge and double donut charts

To better visualize data, use the new progress gauge chart and double donut pie charts. The progress gauge chart measures the progress made against a goal. The double donut pie chart shows two layers of data in a single chart. The progress gauge chart can be included in reports and dashboard widgets. The double donut chart can be added to dashboard widgets.

For more information about including charts in reports, see Harness and section forms - Adding a chart.

For more information about adding charts to dashboard widgets, see Adding a widget to your dashboard.

Default support for the OAuth 2.0 framework in custom mobile apps

You can now build custom mobile apps by using Pega Infinity Mobile Client or Pega Mobile Client 7 with the OAuth 2.0 authorization code grant flow that is enabled by default. This industry-standard authorization framework increases the security of custom mobile apps. Set up your application to either redirect to a login screen of a specific identity provider, or display a selection of available identity providers upon login. Settings for authentication services are now applied automatically when you build your app. You can ensure that a custom mobile app is secure by using a protection schema, such as a biometric sensor or a custom pin.

For more information, see Build secure custom mobile apps with the OAuth 2.0 framework.

Support for rich HTML text in IVA for Email

Pega Intelligent Virtual Assistant™ (IVA) for Email now supports rich HTML text in email conversations, which enhances the overall user experience. You can enable this option in the Email channel configuration in IVA for Email to display rich text in email conversations for case triaging. Natural language processing (NLP) analysis works flawlessly in scenarios for all email content that contains rich HTML text.

For more information, see Enabling rich HTML text in emails.

Multiple actions triggering during intelligent email routing

Pega Intelligent Virtual Assistant™ (IVA) for Email now supports triggering of multiple actions during the intelligent routing of incoming emails, which improves the artificial intelligence capability of IVA for Email so that it is more responsive to user input. For example, you can set up intelligent routing for an Email channel to trigger multiple actions, such as creating a case and automatically replying to an email for the content that you receive.

For more information, see Intelligent email routing, Configuring routing conditions for automatic email handling, and Setting up intelligent routing in Intelligent Virtual Assistant for Email.

Mobile channel enhancements

The Mobile channel now supports several enhancements to Pega Infinity Mobile Client™ and provides custom mobile app options that are arranged in a more intuitive, consistent, and convenient layout. By default, custom mobile apps that you configure within the Mobile channel are generated with Pega Infinity Mobile Client. You can choose between a single webview web portal or a multi webview application layout, and configure such options as: bottom bar navigation rule, the bottom bar style, and the full screen search widget. You can also build a custom mobile app with Pega Mobile Client 7, or select a specific version of the client application.

For more information, see Configuring a custom mobile app.

Enhanced Pega Infinity Mobile Client

With the new Pega Infinity Mobile Client™ you now can build online apps that launch quickly, provide instantaneous navigation, and immediately react to user input. Pega Infinity Mobile Client uses native components for faster navigation between the screens of your custom mobile app; every tab opens in a separate webview, which accelerates switching between the tabs. Pega Infinity Mobile Client protects your sensitive information through safe and convenient single sign-on authentication and additional locking mechanisms.

For more information, see Pega Mobility and mobile clients.

Offline support for optional processes

You can now offer greater flexibility to the users of an offline-enabled custom mobile app by enabling them to start and continue optional processes while their phone is offline. When you configure a Run script action on a button within a user form, users can choose optional work, and continue it regardless of their internet connection.

For more information, see Enabling offline support for an optional flow.

Pega Mobile Preview app

You can now use Pega Mobile Preview to access multiple mobile channels and preview your Pega Platform™ application, for example, to verify that it is displayed correctly and operates as intended. Pega Mobile Preview is a native application that runs on Android and iOS devices. Compared with Pega Mobile Express, it enables switching between mobile channels and supports enhanced layout configuration options.

You can download Pega Mobile Preview from the Apple App Store or from Google Play.

For more information, see Pega Mobile Express and Pega Mobile Preview.