Robotic Desktop Automation (RDA) support for Pega 7 applications
Valid from Pega Version 7.2.2
You can use Robotic Desktop Automation (RDA) to integrate and unify processes that run on a user's desktop to streamline work and free your staff to focus on higher-value, customer-oriented tasks. You can use automations to retrieve information from applications that run on the desktop and send them to your Pega 7 application, and you can also use automations to send information from your application to applications that run on the desktop.
In an example Call Center application, you can use an automation to retrieve information from a legacy application running on a customer service representative's (CSR) desktop and display it in your application. You can also send information that users enter in your application (for example, an address change) to an automation to update the legacy application.
For more information, see:
Customizable New Application wizard
Valid from Pega Version 7.2.2
The redesigned New Application wizard streamlines the process of creating and configuring applications, and introduces customizable application templates. When you create an application from an application template, the template defines the wizard steps that gather the information that is needed to configure your new application based on the template. After you specify the required information in the wizard, the system creates an application with the required case types, data types, access groups, and operators. You can create multiple templates, depending on the needs of your business. Sample template types are provided.
For more information, see New Application wizard.