Published Release Notes

Additional upgrade scripts for new columns

In Version 6.2, additional columns (Major, Minor, and Patch) containing ruleset Version information were added to 15 tables in the PRPC database. When upgrading from a pre-Pega 7 release, scripts must be manually run after the upgrade to populate these columns.

These scripts are located in the Resource Kit, under Additional Upgrade Scripts.

• If upgrading to a single schema, run both scripts.
• If upgrading to a split schema, run the _data script against the data schema and run the _rules script against the rules schema.

Choose the scripts for your database type:

• db2zos_rulesetversion_columns_data.sql
• db2zos_rulesetversion_columns_rules.sql

• mssql_rulesetversion_columns_data.sql
• mssql_rulesetversion_columns_rules.sql

• oracle_rulesetversion_columns_data.sql
• oracle_rulesetversion_columns_rules.sql

• postgres_rulesetversion_columns_data.sql
• postgres_rulesetversion_columns_rules.sql

• udb_rulesetversion_columns_data.sql
• udb_rulesetversion_columns_rules.sql

Database

Improvements to data handling were made for search indexing, agent processing, and filtering.  Scripts were provided for proper population of the database tables.

• Importing data from shared obj-external tables is now supported.
• A validation warning will now display when an unexposed property is used in filter or join conditions.
• A Global Search index may now be created across two databases.
• Agent processing on multiple nodes has been improved.
• Improvements were made to controls in Report Definition pages which are used in a dynamic grid.
• Filtering functionality involving special characters has been enhanced.
• Scripts have been provided to populate the RuleSetVersion Major, Minor, and Patch columns.

System Management

Refinements were made to out-of-place upgrade documentation and processes, as well as for how handling is performed for all of the database vendor specific nuances related to a deploying into a split schema environment.

• A script was created to run the data schema upgrade for z/OS systems.
• In a split-schema configuration, indexing has been enhanced.
• The product installer has been enhanced.
• The stand-alone Static Assembly Utility does not require a password for its process.
• The UpdateManager tool has been improved.

Improvements to email case triaging

Improvements to Pega Intelligent Virtual Assistant™ (IVA) for Email make the system more robust and user friendly. When you reply to emails in a triage case, you can forward the email, reply to all, and use the carbon copy (cc) and blind carbon copy (bcc) fields. You can also send Pulse messages to discuss an email case without exposing the information to external users. You are notified in the Email Manager and Case Manager portal if you receive Pulse messages. Even when an email case has been resolved and appears as read-only, you can still send Pulse messages.

For more information, see Email Manager portal and Email triage.

Improved search indexing performance

Search indexing now uses a queue processor to improve indexing performance. Indexing can automatically restart if the database goes down temporarily. This saves time and manual action. As a result of using the queue processor for indexing, the following changes have been made to the Search Landing page.

• You cannot cancel indexing from the Search landing page. Cancel indexing by stopping the queue processor from the Data flow landing page.
• The progress message is not shown. View progress on the Queue Processor landing page.
• Queue processor information has been added.

For more information, see Stopping or pausing search reindexing.

Improvements to the Email channel configuration and content analysis

To make the Intelligent Virtual Assistant™ (IVA) for Email more useful and easier to manage, you can track all the Email channel configuration changes that you or other operators make. The system now also detects defined entities and topics, not only in the contents of the email messages and its attached files, but also in the email subject field which improves the responsiveness of IVA to emails. You can map same text that appears in an email triage case to different entities. In previous versions of Pega Platform, only the email body was analyzed but with subject analysis, now the entire email is analyzed for topics and entities, including its salutation and signature.

For more information, see Tracking configuration changes in the Email channel and Enabling the analysis of subject field content during email triage.

More visibility of your production level

You can now see the production level of your environment in a new gadget that is available in all Pega Platform™ workspaces. To ensure that you immediately recognize your current environment, you can give it a unique name that is displayed when you click the gadget. In addition to specifying your production level and environment name on the System form in Dev Studio, you can now specify those values on the System & nodes page in Admin Studio.

For more information on Admin Studio, see Modifying your environment name and production level.

For more information on Dev Studio, see Specifying the production level.

Facebook and Web Chatbot configuration in the preview console

When you develop a Pega Intelligent Virtual Assistant™ (IVA) for Facebook or Web Chatbot, you can now teach interactive bot conversations by chatting with the bot in the preview console and guiding the artificial intelligence algorithm to the right responses. This ability greatly accelerates conversation development and simplifies configuration, while providing the developer with more transparency in the mechanisms that produce specific responses.

For more information, see Simulating a conversation and building a chatbot runtime and Testing and building a chatbot from the preview console.

Support for rich user interface controls in IVA for Web Chatbot

You can now use rich user interface controls in Pega Intelligent Virtual Assistant™ (IVA) for Web Chatbot because Pega Platform™ includes a framework for advanced user interface controls. You can use a date picker control and add file attachments while chatting with the chatbot. These features provide a richer and more robust user experience and they help the user accomplish tasks more quickly without the need for complex validation messages.

For more information, see Use rich user interface controls in Web Chatbot.

Support for rich HTML text in IVA for Email

Pega Intelligent Virtual Assistant™ (IVA) for Email now supports rich HTML text in email conversations, which enhances the overall user experience. You can enable this option in the Email channel configuration in IVA for Email to display rich text in email conversations for case triaging. Natural language processing (NLP) analysis works flawlessly in scenarios for all email content that contains rich HTML text.

For more information, see Enabling rich HTML text in emails.