Published Release Notes

Use Page-Change-Class method to change a Page class

With the release of Pega Platform™ 8.3, using the Property-Set method to change the Page class shows a guardrail warning. Use the Page-Change-Class method to change the Page class instead.

For more information about the Page-Change-Class method, see Changing the class of a page and Page-Change-Class method.

Drag-and-drop functionality for lists and tables

Lists and optimized tables now support the reorganization of their content by reordering items. By configuring repeating dynamic layouts and tables to support drag-and-drop modifications, you enable users to move items between lists and within lists and tables. This enhancement ensures that you can create a flexible and dynamic user interface that helps users display and manage data.

The drag-and-drop functionality can also include custom actions that automate the processes that run when users move items.

For more information, see Configuring drag-and-drop functionality for lists and Configuring drag-and-drop functionality for tables.

Support for the decisioning-enabled NLP text analyzer in IVAs and Email Bots

You can now use the new intelligent natural language processing (iNLP) text analyzer in Pega Intelligent Virtual Assistants™ (IVAs) and Pega Email Bots™. This advanced text analyzer is decisioning-enabled and empowers IVA or Email Bot for all conversational channels to provide smarter responses. The decisioning capability in the system integrates text analytics with strategies, prepositions, and interaction history, to provide the context for making better next-best-action decisions.

For more information, see Use the decisioning-enabled NLP text analyzer in IVAs and Email Bots, Defining advanced Facebook text analyzer configuration and Facebook channel behavior.

Upgrade impact

Existing channels remain with the current configuration, and their current functionality does not change. Channels created after the upgrade automatically use the new text analyzer.  

What steps are required to update the application to be compatible with this change?

The new text analyzer is enabled or disabled using a new interactive API (iAPI) selection, which is selected by default for new channels. You can disable the iAPI for new channels if you want to maintain current functionality. You can also enable it for existing channels if you want to move existing channels to the new functionality.

Usability improvements to Admin Studio

Admin Studio offers a variety of usability enhancements, including:

• New access groups to differentiate between full and read-only access to Admin Studio
• A Java class lookup utility
• A requestor list for the logged-on operator
• The ability to display system node type in the logs

Also, if your environment uses Predictive Diagnostic Cloud (PDC), the Admin Studio overview page now includes a link to PDC.

For more information, see Managing requestors.

CyberArk password vault support added for Pega database

With the CyberArk password vault, you can store your systems' passwords in a secure, central location and retrieve them from that location instead of directly entering credentials into the systems. This support is available only for IBM WebSphere environments.

For more information, see Pega Platform deployment guides.

Support added for multiple mashups

You can now include multiple mashups on a single webpage or browser, even if the mashups have different application and authentication requirements. Use mashups to embed a Pega Platform™ application as a gadget on your website. For example, you can embed Web Chatbot and Self-Service Advisor on the same website.

For more information about mashups, see Configuring the Mashup channel.

Support for multiple work queues in the Email Manager portal

Pega Email Bot™ now provides multiple work queues in the Email Manager portal. With this functionality, operators, such as customer service representatives, can now triage cases more efficiently by selecting different work queues. Operators have access to work queues only for the current Pega Platform™ application.

For more information, see Email Manager portal.

Table toolbar functions

Optimized tables now support a table toolbar, that provides application users with the ability to adjust the data display to their needs. The toolbar conveniently groups several standard functions and custom actions. By using the toolbar, users can change the visibility of columns, group table data by fields, adjust the height of rows, and then save their personalized view. The toolbar is generated automatically, which provides a consistent design throughout your application.

For more information, see Configuring the table toolbar.

Changes to URL format for Pega Web Mashup

The format of Pega Web Mashup URLs now supports multiple mashups on a single web page. The new URL format prevents a mashup from sharing cookies with another mashup.

If you want to include multiple mashups on a single web page and one of the mashups was created before 8.3, you must regenerate the mashup to reflect the new URL format.

For more information, see <link to help topic>.

Role-based page access in App Studio

App Studio now supports the management of access to pages in your application based on user roles. You can use this functionality to define which pages are visible for every role, for example, make an analytics page available only to an administrator.

For more information, see Configuring role-based page access.