Published Release Notes

Data schema error on z/OS split schema upgrades from versions before Pega 7.1.8

When upgrading to a split schema on Pega 7.x with IBM DB2 for z/OS, you see an error during the data schema upgrade when the system tries to drop the PRPC_Updatescache procedure. Because triggers on rules tables use PRPC_Updatescache, you must use the ZOSDisableTriggerScripts to disable these triggers before you update the data schema.

1. Follow the instructions in the Pega 7 Platform Upgrade Guide to upgrade the rules schema, but stop immediately before you upgrade the data schema with the upgrade.bat or upgrade.sh script. The Pega 7 Platform Upgrade Guide is on the Support > Deployment Guides page.
2. Copy the contents of the <distribution>\ResourceKit\ZOSDisableTriggerScripts directory into the <distribution>\scripts\ directory.
3. Run fixZosTriggers.bat or fixZosTriggers.sh with the following arguments:
   --action preupgrade
--dataschema <data schema name>
   --oldrulesschema <old rules schema name. If you are upgrading from a single-schema system, this is the data schema name.>
   --newrulesschema <new rules schema name>
   --automaticddl <Optional. Set to true to automatically apply the disable trigger SQL scripts.>

   For example:
   fixZosTriggers --action preupgrade --dataschema pegadata --oldrulesschema pegarules --newrulesschema newrules --automaticddl false

4. If you did not set --automaticddl to true in the previous step, run the <distribution>\schema/disable.sql script to manually disable the trigger SQL scripts.
5. Run the data schema upgrade as described in the Pega 7 Platform Upgrade Guide.

Enhanced reliability and stability of scenario tests

Several enhancements have been made to scenario tests to increase their stability and reliability. With enhanced improvements, you can now:

• Delay the execution of a step within a scenario test to add latency to a web browser and actions on a web page. This prevents tests from failing when a dynamic web page does not load all page element at once, but the test finds page elements that are immediately rendered.
• Automatically rerun failed scenario tests, which might fail because there are temporal stability issues on the environment or because the application UI is slowly renders.
• View the run history of scenario tests so that you can analyze the history of a test over time.

For more information, see the following:

• Delay the execution of a step within a test and rerun failed scenario tests for enhanced scenario test stability (8.5)
• Changing application quality metrics
• Automatically rerunning failed scenario tests
• Creating scenario tests

Reports with visualizations of performance and automation levels for the email bot

In the Email Manager portal, you can now use built-in reports to visualize Pega Email Bot™ performance and the automation levels that are related to received emails, triaged cases, and created business cases. You can plug the reports to display the report data in other portals, for example the Case Manager portal. Based on the information displayed in the reports, you can adjust the machine learning models to achieve greater automation in the system.

For more information, see Viewing the reports for the Email channel and Built-in reports for the email bot.

Automatically update dependent applications to use the latest versions of built-on applications

You can now automatically update dependent applications to use the latest versions of built-on applications. When you import an archive that you created from a product rule, you can update all dependent applications to be built on the latest application versions in the archive.

For more information, see Updating dependent applications with the latest versions of built-on applications.

Improved experience when building an IVA and Email Bot in App Studio

Build your Pega Intelligent Virtual Assistant™ (IVA) and Pega Email Bot™ while working only in App Studio. This approach makes the design process easier and more intuitive, and saves you time. You can now modify the advanced text analyzer configuration while working in App Studio. In addition, if you have access to Dev Studio, you can edit the text analyzer rule from App Studio for your chatbot or email bot by clicking a link to open the settings in Dev Studio.

For more information, see Adding a text analyzer for an email bot and Adding a text analyzer for an IVA.

Triage cases archiving in the email bot (Pega Cloud Services)

For Pega Platform™ that is installed in Pega Cloud^® Services, you can configure Pega Email Bot™ to archive resolved triage cases that are older than a specified number of days. Archiving triage cases improves the overall performance of your system by reducing the primary storage consumption and cost because the system places such resolved triage cases in a secondary storage.

For more information, see Archiving resolved emails for an email bot (Pega Cloud Services).

Alerts for long-running queue processor and job scheduler activities

Pega Platform™ now saves an alert in the performance alert log when a queue processor activity or a scheduled job runs longer than the configured threshold value. Use the alerts to identify potential performance issues with long-running processes.

The alerts are enabled by default. You can change the alerts for dedicated queue processors and job schedulers at the rules level. For standard queue processors, you can also set the threshold value for the Queue-For-Processing command in an activity. You disable the alerts in dynamic system settings.

For more information, see:

• PEGA0117 alert: Long-running queue processor activity
• PEGA0118 alert: Long-running job scheduler activity

Usability improvements in the Email Manager and Case Manager portals

Pega Email Bot™ customer service representatives (CSRs) working in the Email Manager, Case Manager, or Case Worker portals can now quickly reply to one recipient or to all recipients. CSRs can also view the sentiment analysis of an email (positive, negative, or neutral) for each received email, displaying the sentiment pattern for the entire email thread in a triage case. The email bot improvements add value for CSRs working in the portals and help them save time when responding to user requests.

For more information, see Understanding the email triage process and Replying to customers by email for an email bot.

Introduction of Search and Reporting Service

Pega Platform™ now uses Search and Reporting Service, which is an independent microservice. The new enhancement provides a convenient way to manage your application data, and is easier to maintain. For example, because of the cloud-based architecture of Search and Reporting Service, any bug fixes and performance improvements occur seamlessly, and have no impact on your overall experience in Pega Platform.

For more information, see Search and Reporting overview.

Ability to restrict access to the Import wizard

You can now restrict access to the Import wizard so that users implement an automated pipeline to deploy changes between environments such as staging and production. Deployment Manager is one method by which to create pipelines. By using pipelines to propagate changes, users can apply a standardized and automated deployment process for migrating their applications.

For more information, see:

• Ensuring that users migrate applications with a pipeline by restricting the Import wizard
• Understanding model-driven DevOps with Deployment Manager