Published Release Notes

Flow rules not supported in IE8

In versions prior to 7.1.2, flow rules do not open in Internet Explorer 8 (IE8). Upgrade your system to the latest version of PRPC or access flows from another supported browser.

Deprecated end user portals

The following portals are no longer be supported:

• SysAdmDD
• WorkUserDD
• WorkManagerDD

As a best practice, customize standard, supported portals rather than update your existing portals to include new features.

Limited access for end user portals

The following portals are only accessible from supported versions of Internet Explorer in “quirks” mode:

• WorkUser
• WorkManager

Nesting dynamic containers not supported

Do not include a section containing a dynamic container inside of another dynamic container. This configuration may cause performance issues resulting in unexpected behavior at runtime, and is not supported.

Drag-and-drop functionality for lists and tables

Lists and optimized tables now support the reorganization of their content by reordering items. By configuring repeating dynamic layouts and tables to support drag-and-drop modifications, you enable users to move items between lists and within lists and tables. This enhancement ensures that you can create a flexible and dynamic user interface that helps users display and manage data.

The drag-and-drop functionality can also include custom actions that automate the processes that run when users move items.

For more information, see Configuring drag-and-drop functionality for lists and Configuring drag-and-drop functionality for tables.

Usability improvements to Admin Studio

Admin Studio offers a variety of usability enhancements, including:

• New access groups to differentiate between full and read-only access to Admin Studio
• A Java class lookup utility
• A requestor list for the logged-on operator
• The ability to display system node type in the logs

Also, if your environment uses Predictive Diagnostic Cloud (PDC), the Admin Studio overview page now includes a link to PDC.

For more information, see Managing requestors.

Business logic-based routing to process cases more efficiently

Process cases more efficiently by defining business logic-based routing options to route tasks to customer service representatives (CSRs) who have a specified availability or skillset. For example, you can ensure that a task is routed to a CSR with a high level of a German language if it is your business need. You can also create custom lists of operators and work queues to filter CSRs who can receive an assignment.

For more information, see Choosing an assignee at run time in Dev Studio, Choosing an assignee at run time in App Studio, Configuring business logic-based routing APIs.

Table toolbar functions

Optimized tables now support a table toolbar, that provides application users with the ability to adjust the data display to their needs. The toolbar conveniently groups several standard functions and custom actions. By using the toolbar, users can change the visibility of columns, group table data by fields, adjust the height of rows, and then save their personalized view. The toolbar is generated automatically, which provides a consistent design throughout your application.

For more information, see Configuring the table toolbar.

Task board enhancements for improved tracking of tasks

App Studio and end-user portals, such as Case Manager, now provide an enhanced task board which helps you improve collaboration on task resolution. For example, you can create a checklist within a task, and then update the checklist to inform other users about the progress of the task. Attach content to a task to ensure that all users have the information that they need, and to make tasks more meaningful. Now you can also categorize tasks, and then filter them by category, to quickly access relevant information.

For more information, see Monitoring and tracking tasks in Dev Studio, Monitoring and tracking tasks in App Studio.

Role-based page access in App Studio

App Studio now supports the management of access to pages in your application based on user roles. You can use this functionality to define which pages are visible for every role, for example, make an analytics page available only to an administrator.

For more information, see Configuring role-based page access.