Published Release Notes

Connect to Amazon SageMaker models in Prediction Studio

Make the most of your custom Amazon SageMaker models in Pega Platform™ by connecting to the models in Prediction Studio. You can then run the Amazon SageMaker models as part of your decision strategies.

For more information, see Enrich your decisioning strategies with H2O and Amazon SageMaker predictive models (8.4).

Import H2O models to Prediction Studio

Make the most of your custom H2O models in Pega Platform™ by importing them to Prediction Studio. You can then include the H2O models in your decision strategies.

For more information, see Enrich your decision strategies with H2O and Amazon SageMaker predictive models (8.4).

Support for auditing adaptive model decisions

Pega Platform™ now stores all adaptive model scoring data so that you can identify the source of each decision, such as the exact model version that was used for scoring. With this feature, you can ensure that your application is auditable, transparent, and in compliance with regulatory requirements related to using adaptive models.

For more information, see Configuring the Adaptive Decision Manager service.

Create predictions in Prediction Studio

Predict customer behavior and business events by creating predictions. To create a prediction, you answer a series of questions about what you want to predict. For example, you can create a prediction to determine the likelihood of customer churn.

For more information, see Create predictions in just a few clicks (8.4).

Anypicker control is now available

The new Anypicker control displays a drop-down list of values that you can group into expandable categories for faster browsing. To save time and improve search accuracy, the Anypicker control filters the available values based on the characters that the user enters.

For more information, see Adding an Anypicker control.

Email bots now support multiple languages

You can now configure Pega Email Bot™ to perform text analysis, use training data and triage emails in multiple languages, for example, English, French, German, and Spanish. By detecting topics and entities from emails in different languages, the system can suggest the correct business case and provide an email response in the user's own language.

For more information, see Selecting languages for an Email channel and Enabling automatic language detection for text analysis.

Referencing Rule tool in Dev Studio

The Referencing Rule tool now runs in Dev Studio without the need for Adobe Flash Player. This enhancement integrates the Referencing Rule tool into your work environment, which improves productivity by reducing context switching.

For more information, see Finding rules by dependency.

PDF/UA support

PDF documents that you generate in Pega Platform™ are now in PDF/UA format. This enhancement improves accessibility for users who rely on assistive technology, such as screen readers.

For more information, see Setting PDF file versions.

Upgrade impact

With an upgrade to Pega Platform 8.4 and later, the underlying PD4ML library in Pega Platform changes from v3.10 to v4.x. Following an upgrade, most standard HTML-CSS conversions to PDF work seamlessly; however, if you use the following custom coding in their application to convert HTML to PDF, you may find that PDF generation works differently than expected or no longer works:

• Application layer Java in activities that directly link to the underlying PD4ML library
• A Rule Utility Function
• PD4ML tags in HTML fragments

For example, the following PD4ML proprietary CSS keywords are no longer supported in v4.x:

• pd4ml-page-break-border-top
• pd4ml-page-break-border-bottom

What steps are required to update the application to be compatible with this change?

After you upgrade to Pega Platform 8.4 and later and find your PDF generation works differently than expected or no longer works, you should consult the latest documentation available at pd[4]ml support site. You may also consider using the Compact CSS instead of the application skin for PDF generation; for details, see Creating PDF files by using a compact style sheet.

Custom activities protection

Improvements to email case triaging

Improvements to Pega Intelligent Virtual Assistant™ (IVA) for Email make the system more robust and user friendly. When you reply to emails in a triage case, you can forward the email, reply to all, and use the carbon copy (cc) and blind carbon copy (bcc) fields. You can also send Pulse messages to discuss an email case without exposing the information to external users. You are notified in the Email Manager and Case Manager portal if you receive Pulse messages. Even when an email case has been resolved and appears as read-only, you can still send Pulse messages.

For more information, see Email Manager portal and Email triage.