Facebook metadata types available for analysis
Valid from Pega Version 7.2.2
The number of Facebook metadata types available for analysis in your application through Facebook data sets has been extended. After you provide a valid page token that corresponds to your Facebook page, you can analyze the following metadata types that relate to that page: public posts, tagged posts, promoted posts, direct messages, and comments on posts. By analyzing these metadata types in your application, you can enhance your understanding of your customers' needs and respond to issues faster.
For more information, see Creating a Facebook data set record.
Options for filtering data in Twitter data sets
Valid from Pega Version 7.2.2
Twitter data sets have more options for filtering tweets. On the Advanced options tab of the Edit Data Set form, you can configure your Twitter data set to not analyze tweets if they contain specific keywords or if the tweets are made by specific authors. You can also select the languages to analyze based on the language metadata tag of the incoming tweets (tweets in other languages are ignored). By configuring the filtering criteria, you can ignore data that is not relevant to your text analysis and retrieve only the records that you need.
For more information, see Configuring advanced filter conditions for Twitter data.
Load data in repeating dynamic layouts on scroll
Valid from Pega Version 7.2.2
When using a repeated dynamic layout, you can configure the pagination options to load more data as the user scrolls down the screen. This pagination works only in harnesses that are configured to use client-side templates.
For more information, see Pagination in repeating dynamic layouts.
Know the real-time status of operators
Valid from Pega Version 7.2.2
You can get the real-time availability status of all logged-in operators. The status of each operator is maintained by the Pega 7 Platform in a presence record. You can receive real-time status change notifications by subscribing to the Operator Presence channel or by querying the presence record directly.
For more information, see Tracking the online presence of operators.
Improved responsiveness of tab layout groups
Valid from Pega Version 7.2.2
Tab layout groups are now more responsive when several tabs are displayed on a screen. The tabs are shown in a single row that you can scroll horizontally by pressing the left or right arrows. Additionally, you can switch to a tab directly by pressing the down arrow.
For more information, see Adding a Layout Group.
Reconfiguration of the Adaptive Decision Manager service after upgrade to Pega 7.2.1
Valid from Pega Version 7.2.1
After you upgrade the Pega 7 Platform to version 7.2.1, you need to reconfigure the Adaptive Decision Manager service. Beginning with Pega 7.2.1, the Adaptive Decision Management (ADM) service is native to the Pega 7 Platform and is supported by the Decision data node infrastructure.
For more information, see Services landing page.
Reconfiguration of the Adaptive Decision Manager service after upgrade to Pega 7.2.2
Valid from Pega Version 7.2.2
After you upgrade the Pega 7 Platform to version 7.2.2 from a version prior to 7.2,1, you need to configure the Adaptive Decision Manager service. Beginning with Pega 7.2.1, the Adaptive Decision Management (ADM) service is native to the Pega 7 Platform and is supported by the Decision data node infrastructure.
For more information, see Services landing page.
Empty properties are not included in snapshot
Valid from Pega Version 7.2.2
History records are smaller and more efficient, because empty properties are no longer included in the snapshot. However, as a result, the history snapshot for sections might present a distorted view of the section.
Operator presence record tracks disconnected status of operators
Valid from Pega Version 7.3
The state attribute in the operator presence record now tracks the operator connection status of DISCONNECTED, in addition to tracking the operator connection status of ACTIVE, AWAY, or OFFLINE. Operators are disconnected if their browser crashes, if they close a browser session without logging out of the system, or if the network connection is down. The DISCONNECTED status helps prevent work from being routed to operators who are not online or not available.
When the operator restores the browser session or the network connection is restored, the Pega® Platform updates the operator connection status to ACTIVE.
For more information, see Tracking the online presence of operators.
Designer Studio keyboard navigation
Valid from Pega Version 7.3
Keyboard navigation adds speed and convenience to Designer Studio. To open the command palette and search within or select from a list of Designer Studio menu options, press Ctrl+Shift+P (Command+Shift+P on a Mac). For more information, see Navigate Designer Studio menus with the keyboard.