Consistent search experience in App Studio
Valid from Pega Version 8.5
Pega Platform™ now supports a unified search mechanism in App Studio. Instead of manually locating a single item, such as a case type, a channel, or a data object, you can simply use the Search option in the navigation pane. You can also use Search in case types and personas landing pages, to conveniently access the information that you need, for example channels and case types associated with a persona.
For more information, see Plan your Microjourneys more conveniently in an improved Case Designer (8.5), Creating a Microjourney for customer success.
Support for advanced validation of embedded and referenced data
Valid from Pega Version 8.5
To help you define validation conditions for a broader range of use case scenarios, Pega Platform™ now supports stage entry validation for embedded fields in the form of a validation matrix. You can now define validation conditions for both field groups and field group lists, and easily navigate between them. You can also select any fields and when conditions while building a condition for both field-level and stage-level validation.
For more information, see Validating field values for stage entry.
Complete email and notification approval in App Studio
Valid from Pega Version 8.5
App Studio now supports complete email approval configuration directly in the Case Designer. Email approval settings now include composing a new message or selecting a template, saving templates to a library for future reuse, and adding attachments to an email. Additionally, you can now send the approval as a push notification to mobile users. With full configuration of email approval in App Studio, you save time and create unique and personalized email messages and push notifications in a no-code, intuitive way.
For more information, see Obtain approvals from email and push notifications from App Studio (8.5), Requesting approval by email and push notification.
Reports with visualizations of performance and automation levels for the email bot
Valid from Pega Version 8.5
In the Email Manager portal, you can now use built-in reports to visualize Pega Email Bot™ performance and the automation levels that are related to received emails, triaged cases, and created business cases. You can plug the reports to display the report data in other portals, for example the Case Manager portal. Based on the information displayed in the reports, you can adjust the machine learning models to achieve greater automation in the system.
For more information, see Viewing the reports for the Email channel and Built-in reports for the email bot.
Business logic routing of approval steps
Valid from Pega Version 8.5
Pega Platform™ now supports routing of approval steps by applying business logic, in both App Studio and Dev Studio. Business logic uses a set of conditions to determine the most appropriate worker to approve a case by routing the approval based on defined conditions. For example, in a loan request case, the application can route the approval step to a manager if the importance of the case is set to high. For greater accuracy, business logic can also use skill set, availability, and workload to determine the appropriate worker. With business logic routing, you increase work efficiency and speed up case resolution.
For more information, see Determine a relevant case approver by using business logic (8.5), Requesting approval from users.
Improved experience when building an IVA and Email Bot in App Studio
Valid from Pega Version 8.5
Build your Pega Intelligent Virtual Assistant™ (IVA) and Pega Email Bot™ while working only in App Studio. This approach makes the design process easier and more intuitive, and saves you time. You can now modify the advanced text analyzer configuration while working in App Studio. In addition, if you have access to Dev Studio, you can edit the text analyzer rule from App Studio for your chatbot or email bot by clicking a link to open the settings in Dev Studio.
For more information, see Adding a text analyzer for an email bot and Adding a text analyzer for an IVA.
Automated project estimation in App Studio
Valid from Pega Version 8.5
App Studio now supports estimating projects in an intuitive and automated way, so that you can plan your work with greater efficiency and accuracy. Estimations include the number of hours that you will need to deliver an application, based on multiple factors such as the delivery methodology, the number and complexity of features to implement, and the number of teams involved. After you provide the required data, the project estimator calculates the expected duration of application development. To share your project estimates outside Pega Platform™, for example with your stakeholders, you can also export estimates to an .xlsx file.
For more information, see Estimate projects automatically in App Studio (8.5), Estimating application development.
Enhanced application inventory to support features
Valid from Pega Version 8.5
Now the application inventory in App Studio also includes features that represent elements of your application to implement, such as language packs, along with personas and data objects. The inventory provides the option to add new features or reuse existing features from built-on applications. With the enhanced inventory, application development planning and tracking is faster and more intuitive because you can now easily check the features that your development team needs to implement. For greater clarity, the inventory supports different methods of grouping features, for example, by release or complexity.
For more information, see Managing application inventory.
Enhanced Case Designer in App Studio
Valid from Pega Version 8.5
For greater clarity when visualizing your business processes, App Studio now has an improved Case Designer. In Pega Platform™ 8.5, every persona displays a list of associated channels, and every data object lists associated systems, instead of showing multiple entities for different channels or systems. Additionally, for better distinction every channel and system displays a unique icon. To fully convey your business process using just one screen, Case Designer now also supports visualizing attachments required for your microjourney, as well as creating draft associations between personas and channels.
For more information, see Plan your Microjourneys more conveniently in an improved Case Designer (8.5), Creating a Microjourney for customer success.
Triage cases archiving in the email bot (Pega Cloud Services)
Valid from Pega Version 8.5
For Pega Platform™ that is installed in Pega Cloud® Services, you can configure Pega Email Bot™ to archive resolved triage cases that are older than a specified number of days. Archiving triage cases improves the overall performance of your system by reducing the primary storage consumption and cost because the system places such resolved triage cases in a secondary storage.
For more information, see Archiving resolved emails for an email bot (Pega Cloud Services).