Set the status of a case on stage entry
Valid from Pega Version 8.1
You can now set the status of a case when it enters a stage. By setting the status of a case on stage entry, you can communicate to stakeholders how close a stage is to resolution. For example, if a case is in the approval stage, you can set the status of the case to "Under review" when the case enters the stage.
For more information, see:
- App Studio – Changing the status of a case
- Dev Studio – Changing the status of a case
Consistent search experience in App Studio
Valid from Pega Version 8.5
Pega Platform™ now supports a unified search mechanism in App Studio. Instead of manually locating a single item, such as a case type, a channel, or a data object, you can simply use the Search option in the navigation pane. You can also use Search in case types and personas landing pages, to conveniently access the information that you need, for example channels and case types associated with a persona.
For more information, see Plan your Microjourneys more conveniently in an improved Case Designer (8.5), Creating a Microjourney for customer success.
View mini user profiles in Pulse
Valid from Pega Version 8.1
You can now view mini profiles of users who post messages and users who are referenced in Pulse, by clicking the name of the user. A mini profile contains the user's job title, reporting manager, organization, and links to call and send email to the user. By seeing a brief overview of a user profile, you can access important information about users and contact them more quickly.
For more information about Pulse, see:
- App Studio – Communicating with users by using Pulse
- Dev Studio – Communicating with users by using Pulse