Published Release Notes

Business logic-based routing to process cases more efficiently

Process cases more efficiently by defining business logic-based routing options to route tasks to customer service representatives (CSRs) who have a specified availability or skillset. For example, you can ensure that a task is routed to a CSR with a high level of a German language if it is your business need. You can also create custom lists of operators and work queues to filter CSRs who can receive an assignment.

For more information, see Choosing an assignee at run time in Dev Studio, Choosing an assignee at run time in App Studio, Configuring business logic-based routing APIs.

Task board enhancements for improved tracking of tasks

App Studio and end-user portals, such as Case Manager, now provide an enhanced task board which helps you improve collaboration on task resolution. For example, you can create a checklist within a task, and then update the checklist to inform other users about the progress of the task. Attach content to a task to ensure that all users have the information that they need, and to make tasks more meaningful. Now you can also categorize tasks, and then filter them by category, to quickly access relevant information.

For more information, see Monitoring and tracking tasks in Dev Studio, Monitoring and tracking tasks in App Studio.

Default filter settings for Pulse feed sources

Set default filters for Pulse messages, so that users see only relevant posts. Users can temporarily change these settings at run time to view messages from different feed sources, and restore the default settings by refreshing the page.

For more information, see Adding a feed source for the activity feed.    

Improved creation of When rules with the condition builder

Define conditions for When rules by using the condition builder view. You can create new or select existing values, and then group conditions with ANDs, ORs, or advanced logic. The condition builder does not support functions; the method for defining the conditions to use functions is the same as in the previous versions of Pega Platform™. 

For more information, see Defining conditions with a condition builder, Defining conditions for a When rule.

Improved processing of correspondence details

When you send correspondence, the system now does not update the pxSendDateTime property on the pxCorrSummary work page that belongs to pyWorkPage. In previous versions of Pega Platform™, after sending correspondence, the update of the pxSendDateTime property could cause errors when working with an application at run time. To prevent such issues, Pega Platform now includes a pyEnableCorrSummary when rule that, by default, is set to false. If your business scenario requires updating the pxCorrSummary work page, set the when rule value to true.

For more information, see:

• Notifying participants about events
• Approval by email
• Sending automatic emails from cases

Support for picklists with parameterized data pages in App Studio in Cosmos React UI

You can now use data pages with parameters to populate a property of the picklist type with filtered results in App Studio. For example, in a survey case type, you can use a parameterized data page to configure cascading drop-down controls in which the values in a secondary drop-down list are based on the value that the user selects in the primary drop-down list. With dynamically-sourced picklists, you get greater flexibility in configuring picklists, and users see more accurate values.

For more information, see link Dropdown control Properties — General tab.

Upgraded selected third-party JAR files to support Pega Platform functionalities

Pega Platform™ 8.6 now provides upgraded versions of the JAR files that support various functionalities within the Platform, such as generating documents or PPTX files.

Upgrade impact

If you have custom implementations and use any classes from the upgraded JAR files directly in your code or through JAR APIs, after your upgrade to Pega Platform 8.6, your application might experience unexpected run-time behavior if the upgraded JAR version lacks any elements from the previous version. For example, custom implementations can typically include activities, functions, or non-autogenerated sections. Unexpected run-time behavior might also occur when you use a third-party library that has dependencies on the upgraded JAR files. If you use only default Pega Platform functionalities without any customizations, the JAR files continue to work correctly without any additional actions.

What steps are required to update the application to be compatible with this change?

If you have any JAR customizations, ensure that you test the upgraded JAR files for compatibility and upgrade impact. The following table lists the upgraded JAR files that might impact your application:

For more information, refer to the documentation of  your JAR provider.

Questionnaires available in App Studio

App Studio now supports authoring questionnaires, which in previous releases of Pega Platform™ were known as surveys. You can create questionnaires, add question pages, and populate the pages with questions of different types so that you can collect the exact data that your business processes require. For more efficient data management and reuse, data objects from a data model now store answers to questions, instead of autogenerated properties. For example, when a customer provides a date of birth in a questionnaire, and your application stores the date as a data object, you can conveniently reuse that data object in related cases. For greater flexibility, both standard Pega Platform and Cosmos React applications support questionnaires, however, some question types are unavailable in Cosmos React.

For more information, see:

• Create questionnaires in a low-code way in App Studio (8.6)
• Creating a questionnaire

Enhanced Pulse gadget for Cosmos React

Together with the DX API, the Cosmos React component now provides an overlay in which users can quickly view and select the feed sources from which to view Pulse messages. Users can also add attachments to their messages, and remove the messages that they post. These enhancements improve collaboration and speed up case resolution. For example, a case worker can view only posts from particular cases, to quickly find a request for additional information about a case, and then provide necessary details by attaching a relevant document.

For more information, see Configuring Pulse feed sources for Cosmos React and Posting a message in Pulse.

Remote case types in App Studio

App Studio now supports remote case types for applications that you build on Cosmos React. With remote case types, you can create a case type inside one application, and then work on cases based on this case type in another, remote application. As a result, users can perform work from multiple applications on one screen without the need to switch between applications, which results in increased efficiency and faster case resolution.

For more information, see:

• Increase efficiency by sharing remote case types between applications (8.6)
• Remote case types