Virtual questions deprecated in 8.6
Valid from Pega Version 8.6
Following the improvements in Pega Intelligent Virtual Assistant (IVA), the creation of virtual questions is now deprecated and planned for removal. To avoid additional effort during updates to future releases, do not use deprecated features. For optimal application performance and efficient development of conversation processes, you now collect information from users by using the Ask a question smart shape.
For more information, see Adding a case type conversation process for a conversational channel and Asking a question in a case.
Send event notifications in Pega Platform
Valid from Pega Version 7.3
You can configure applications to notify users of case changes or other significant events that occur in an application. Use notifications to engage application users by providing key updates that might be of interest to them.
You can deliver notifications over the default web gadget and email channels or use a custom channel that you created. You can configure multiple web gadgets to display different kinds of notifications. The email channel supports notification frequency of instant, daily, or weekly.
Application users can set their own notification preferences in the run-time portals or override the set preferences for a specific case type instance.
For more information, see Sending event notifications and Management of user notification preferences.
Pega Survey documentation refers to deprecated field
Valid from Pega Version 7.2.1
The documentation for Pega® Survey refers to the Answer Layout field on the Complex Question form, but this field is no longer supported. For more information about the question layout formats that Pega Survey supports, see Pega Survey.
Support for multiple custom mobile apps for a Pega Platform application
Valid from Pega Version 8.1
To enhance the user experience and provide support for native mobile components, you can create multiple custom mobile apps for a Pega Platform™ application. For each custom mobile app, you must create a different mobile channel interface. In addition, you can configure each custom mobile app to run only in a specific portal for an application. The custom mobile app uses this portal regardless of which default portal is defined for the access group.
For more information, see Selecting a portal for a custom mobile app.
Support for large binary data item storage in Pega Mobile Client and offline case attachments in Pega Platform
Valid from Pega Version 7.4
Pega® Mobile Client can now store and synchronize large binary data items and their corresponding actions from the action queue on Android and iOS devices. As a result, custom mobile app users can view, attach, and delete data files, whether the device is online or offline. For this function to work, you must enable offline case attachment support, which allows your custom mobile apps to synchronize case attachments between the Pega Platform and the mobile device.
For more information, see Enabling offline case attachments support and Client Store API.
Open cases in a mobile app with push notifications sent from Pega 7 Platform applications
Valid from Pega Version 7.2.1
Push notification smart shapes in a workflow of a Pega 7 Platform application can now send push notifications that open a case in a custom mobile app. Users working in the field can use this feature to instantly access priority assignments instead of having to search for changes manually.
For more information, see Configuring the Push Notification shape.
Cannot send mobile push notifications when the Pega 7 Platform is hosted on WebSphere Application Server
Valid from Pega Version 7.2.1
Push notifications are not sent to Android or iOS mobile apps when the Pega 7 Platform is hosted on WebSphere Application Server.
Survey rules are deprecated
Valid from Pega Version 7.4
Surveys that were created prior to version 7.4 of Pega Platform are now deprecated. As a best practice, recreate your survey by using the Survey Management landing page, and then reuse questions or question pages from your survey library.
For more information about creating surveys, see Improved survey authoring.
Enhanced support for the Kibana platform
Pega Cloud Services began running Kibana 4.6.x. In addition to this version update, the Kibana viewer now includes:
- “DEBUG” level messages in PegaRULES log
- The PegaRULES-SecurityEvent log
Deprecated survey APIs
Valid from Pega Version 7.3
APIs that were available in the PegaSurvey ruleset have been superseded by Pega® Platform APIs. Although older APIs continue to function in this release, it is recommended that you update your flows and flow actions to use the new APIs because they provide the latest survey capabilities, and deprecated features are not supported.
The following table maps deprecated APIs to their replacement APIs.
| Deprecated API | New API | Description |
|---|---|---|
| Work-.QuestionShape | Work-.pzQuestionShape | A flow that displays one simple question. |
| Work-.QuestionShapeScr | Work-.pzQuestionShapeScr | A screen flow that displays one simple question. |
| Work-.SurveyDriver | Work-.pxSurveyDriver | A flow that displays questions in a survey, which can be simple or complex. You can control whether the questions are displayed on one or multiple screens. |
| Work-.SurveySection | Work-.pxSurveySection | A section that displays questions in a survey. You can reference this section from a user action, such as a flow action or connector flow action, in a flow. |