Enhanced Wait shape
Valid from Pega Version 8.4
Pega Platform™ now supports the enhanced Wait shape that configures the case to wait for the resolution of all child cases instead of only the child cases of a specific type. When you set up the Wait shape to stop a case until it reaches a certain status, you can decide whether the shape considers statuses from a whole case life cycle, or only the statuses after the wait begins. The enhanced Wait shape provides you with greater control over resolution of your cases.
For more information, see Pausing and resuming processes in cases in Dev Studio, Pausing and resuming processes in cases in App Studio.
Improved data page performance
Valid from Pega Version 8.4
Data pages that are sourced from report definitions now support server-side paging. This functionality optimizes the performance and memory of data pages, making them more efficient at retrieving large lists of data. In addition to getting page indicators at the top of a grid, you can sort and filter columns in a grid in conjunction with paging. If you want the system to use server-side pagination, you can also enable pagination from the Data page rule form.
For more information, see Defining data page access.
Email supports Microsoft Graph
Valid from Pega Version 8.4
Email integration with Microsoft Office 365 now supports Microsoft Graph. By using Microsoft Graph, you can process inbound email more securely and avoid using less secure protocols, such as IMAP and POP3.
For more information, see Creating an email account.
Email listener enhancements for faster email processing
Valid from Pega Version 8.4
Enhanced email listeners now process more emails in less time. To increase throughput, you can configure email listeners to process several emails simultaneously, instead of one at a time.
For more information, see Creating an email listener.
Support for data page aggregation
Valid from Pega Version 8.4
You can now aggregate data from multiple sources for faster and easier implementations. With this feature, you can load data pages more easily without using an activity or data transform.
For more information, see Creating a data page.
Case tags for improved case search
Valid from Pega Version 8.4
Pega Platform™ now supports enhanced tagging for case types so that you can search cases by tags. As a result, tagging is more consistent because you can define a set of suggested tags that users can add to their posts and cases. When users search for cases, they can apply several filters, for example, recently added or most frequently used tags.
For more information about tags, see Tagging cases in Dev Studio, Tagging cases in App Studio.
Improved contracts for implementations
Valid from Pega Version 8.4
For more complete contracts, automations now support embedded pages, default values, and picklists. These enhancements provide a more robust model for inputs and outputs that is easier to update and maintain.
For more information, see Viewing automations.
Enhanced OpenAPI Specification generation
Valid from Pega Version 8.4
To better understand the purpose of your REST API, you can now generate a more complete OpenAPI Specification (OAS) from REST service rules in Pega Platform™. The system uses relevant records to build an accurate schema definition for page and page list outputs, and generate stronger schema type definitions for all inputs, outputs, and fields, such as array or boolean. You can also generate OAS by mapping values to JSON or Clipboard in the request, or mapping values from JSON or Clipboard in the response.
For more information, see Service REST rules.
Case notification enhancements
Valid from Pega Version 8.4
Pega Platform™ now supports creating case notifications directly in Case Designer in App Studio and Dev Studio, so that you do not need to create a notification rule first and then provide the rule name in a case. You can speed up and simplify case creation by specifying recipients for each notification, without the need to create a data page for the recipients. Push notifications and email subjects can now also include properties, for example, a case ID or a goal and deadline.
For more information, see Sending event notifications from cases in Dev Studio, Sending event notifications from cases in App Studio.
Improved and simplified field-level auditing
Valid from Pega Version 8.4
To track the progress of your work and maintain the compliance of your cases, both App Studio and Dev Studio now support field-level auditing for case fields. Your application tracks and displays information about user updates to scalar fields, field groups, and field group lists, at any level of your case data model. For example, you can check previous and current field values, the last user to change the values, and the time of their modification.
For more information, see Track changes in cases with improved field-level auditing (8.4), Enabling field-level auditing in Dev Studio, Enabling field-level auditing in App Studio.