Enhanced Wait shape
Valid from Pega Version 8.4
Pega Platform™ now supports the enhanced Wait shape that configures the case to wait for the resolution of all child cases instead of only the child cases of a specific type. When you set up the Wait shape to stop a case until it reaches a certain status, you can decide whether the shape considers statuses from a whole case life cycle, or only the statuses after the wait begins. The enhanced Wait shape provides you with greater control over resolution of your cases.
For more information, see Pausing and resuming processes in cases in Dev Studio, Pausing and resuming processes in cases in App Studio.
Connect to Amazon SageMaker models in Prediction Studio
Valid from Pega Version 8.4
Make the most of your custom Amazon SageMaker models in Pega Platform™ by connecting to the models in Prediction Studio. You can then run the Amazon SageMaker models as part of your decision strategies.
For more information, see Enrich your decisioning strategies with H2O and Amazon SageMaker predictive models (8.4).
Import H2O models to Prediction Studio
Valid from Pega Version 8.4
Make the most of your custom H2O models in Pega Platform™ by importing them to Prediction Studio. You can then include the H2O models in your decision strategies.
For more information, see Enrich your decision strategies with H2O and Amazon SageMaker predictive models (8.4).
Support for auditing adaptive model decisions
Valid from Pega Version 8.4
Pega Platform™ now stores all adaptive model scoring data so that you can identify the source of each decision, such as the exact model version that was used for scoring. With this feature, you can ensure that your application is auditable, transparent, and in compliance with regulatory requirements related to using adaptive models.
For more information, see Configuring the Adaptive Decision Manager service.
Create predictions in Prediction Studio
Valid from Pega Version 8.4
Predict customer behavior and business events by creating predictions. To create a prediction, you answer a series of questions about what you want to predict. For example, you can create a prediction to determine the likelihood of customer churn.
For more information, see Create predictions in just a few clicks (8.4).
Case tags for improved case search
Valid from Pega Version 8.4
Pega Platform™ now supports enhanced tagging for case types so that you can search cases by tags. As a result, tagging is more consistent because you can define a set of suggested tags that users can add to their posts and cases. When users search for cases, they can apply several filters, for example, recently added or most frequently used tags.
For more information about tags, see Tagging cases in Dev Studio, Tagging cases in App Studio.
Add subspaces within spaces
Valid from Pega Version 8.2
You can now create subspaces within spaces. By adding a subspace, you can collaborate on a subtopic that is related to the topic of the parent space. For example, you can create an Annual Day subspace within the Events space.
For more information, see Creating a subspace.
Support for sourcing case and Pulse attachments from repositories
Valid from Pega Version 8.2
You can now source case and Pulse attachments from repositories, which provides a complete solution for attachment management. In addition, unlike other external sourcing solutions, repositories do not require OAuth 2.0 authentication, so that you can connect to repositories that use non-interactive authentication.
For more information, see Configuring external sourcing options for attachments.
Add varied content to a case with Recent content gadget
Valid from Pega Version 8.2
In an end user portal such as Case Manager, you can now add any type of file to your case by using a Recent content gadget. You can create documents by using a rich text editor, uploading existing files, or attaching URL addresses. Collaborate on all types of content with other members of your team by providing the necessary documents for your case.
For more information, see Adding content to a space (for App Studio), Adding content to a space (for Dev Studio).
Predictive models monitoring
Valid from Pega Version 8.2
In Prediction Studio, you can now monitor the predictive performance of your models to validate that they make accurate predictions. Based on that information, you can re-create or adjust the models to provide better business results, such as higher accept rates or decreased customer churn.
For more information, see Monitoring predictive models.