Published Release Notes

Post files and links with pxPostMessage API

The pxPostMessageAPI now supports text messages, file attachments, and hyperlinks. You can programmatically update Pulse streams using this API from activities or SLA rules.

Case Management

This release has continued to focus on improving the functionality of the design environment with improvements to the Case Designer and stage configuration. Additional end user capabilities were also added to allow for processing a wider variety of cases, for those with and without stages and improved bulk processing handling.

• Flow action processing now uses the primary page instead of the interest page when using case/stage local actions, so that embedded flows are properly populated.
• Case-wide local actions rely on pzInternalStageFlow when there are no active, non-hidden assignments on the case. These case-wide local actions will now appear on a stage-less flow with no assignments.
• If a (valid) error is displayed in the outline view, saving or clicking around will not delete the error - the error will remain as a reminder to the developer to solve whatever problem is being flagged.
• May now add Cascading Approval validation and edit the parameters from the Case Designer Stage and Step page.
• Page labelling ("Page 1 of X") appears in the history list presented in the audit tab.
• The bulk processing feature has been enhanced.
• The Outline View functionality was changed so that the visible page will no longer refresh each time a flow is edited.
• The Post value was added to the instructions text field, so data isn't lost between nodes in the outline View.
• When Assign to Operator or workbasket is included as a filter, the bulk processing gadget is supposed to get a list of assignments. The UI for the results was enhanced for assignments to include a column for instructions so that the different assignments on the same work item can be distinguished.
• When designing a case type’s stages, it is no longer possible to skip the last stage (by using the "skip stage when" setting). When creating or editing the last stage, developers may no longer set a skip when rule; if tried, the system will display a warning and prevent that. If a Skip When rule is set up for a stage, and then all the intervening stages are deleted so that this stage becomes the last stage, the warning will display, and the Skip When rule will not be visible. If another stage is then added after that, the Skip When rule becomes visible again.
• When one or more locked work objects are processed using the Process Selected Items button, the action will be performed on the selected work objects. If the action is successful, a green tick appears on the work object. If it is not successful, a red cross will appear.
• When the topmost RuleSet in the RuleSet Stack is locked, customers may now open up Outline View by clicking "Configure Process Details" and make exploratory changes to experiment. Because the RuleSet is locked, these changes may not be saved, but the experiment can be tried.

Quickly create ad-hoc cases

The My Cases work area on the Case Manager portal introduces a Quick Create feature that lets users create cases and assign tasks that are not included in the processing of business cases (instances of case types defined in the Cases Explorer).  For example, a manager can create a case and a task to set up a phone conference with her staff, or a reminder to enroll in an online seminar. Users can also set up a series of tasks to represent all they work they need to do to accomplish a specific goal.

Decision Management

This release contains a number of fixes that improve the configuration and execution of Batch decisions – specifically, a number of usability improvements and addresses some issues when creating strategies on IE8.  

• Batch Decision functionality has been enhanced in the NBAM environment.
• In NBAM, users can run the strategy execution batch based on the Seed list class instead of the customer class. 
• Interaction data will now work even if Action or Organization  dimensions do not have values set.
• Running a strategy which includes a Data Import of a structured page reference will work in batch mode.
• Security was enhanced on the VBD Planner.
• The Access of Role to Object rules have been enhanced to allow users to create new Dimension Operator records.
• The NBAM Segment On Canvas will now fetch the SegMap data, even when the generated extended segment class has not been added to the Pages and Classes of the strategy.  The SegMap property will (if it exists) be added to a list of properties to fetch, even if the strategy indicates that it is not used.
• When a strategy is defined on a customer class, users may now specify the list of required properties to fetch for the input definition.
• When creating a new strategy, there is now a section to add a Strategy Results class like Business Issue or Group.

Deploy revisions directly in target environments

As a revision manager, you can now directly deploy or migrate completed revisions to multiple Pega 7 Platform environments that were configured as targets by the system architect. The revision management process is faster because you do not need to package a revision as a JAR file, and then manually import that file to the Pega 7 Platform. Additionally, this solution gives business users more control over application rulesets and enables them to act more independently.

For more information, see Direct deployment of revisions.

Delegation experience in revision management

Revision managers can now control rule authoring by assigning a delegation experience to any rule that is part of a revision management change request. Delegation experience types offer different rule authoring capabilities, so the revision manager can select the appropriate delegation experience for the task and the strategy designer’s experience.

File data set

You can now create a File data set that reads data from a file that is in CSV or JSON format. You can use this type of data set to test data flows and strategies.

For more information, see Creating a File data set record.

Support for following users in the Pega Express and Case Manager portals

You can now follow users in both the Pega Express and Case Manager portals. Posts that are made by users whom you are following are displayed in your Pulse activity feed in your dashboard. In addition, an icon indicates whether followed users are online.

For more information, see the following help topics:

• Following a user (Pega 7.3)
• Following a user (Pega 7.3 express)

Enhancements to the Send Email smart shape

The following enhancements have been made to the Send Email smart shape:

• You can now configure the Send Email smart shape in Pega Express.
• You can use templates, such as a rejection template, in your email.
• You can use property values, which allow you to insert the value of a field in your case type, such as First Name, within the email.
• You can insert a link to the case ID in your email.
• You can more quickly configure your recipient list by using two options, instead of one, to send messages to either a list of email addresses or to fields.
• You can choose to send either all case attachments in an email, or you can send attachments of a specified attachment category or an attachment type field. You can specify multiple attachment categories and attachment type fields.

For more information, see the following help topics:

• Sending email from a case (Pega 7.3)
• Sending email from a case (Pega 7.3 express)

Analyze intentions in text analytics

You can now analyze text content to determine whether it contains any underlying intention. Through intent analysis, you can determine whether your customers are likely to continue subscribing to your services, want to know more about your products, or whether you are facing customer churn. Based on the detected intentions, you can take appropriate actions to ensure the growth of your business and minimize customer churn. Intent analysis is supported only for the English language.

For more information, see Intent analysis and filtering.