Enhanced Wait shape
Valid from Pega Version 8.4
Pega Platform™ now supports the enhanced Wait shape that configures the case to wait for the resolution of all child cases instead of only the child cases of a specific type. When you set up the Wait shape to stop a case until it reaches a certain status, you can decide whether the shape considers statuses from a whole case life cycle, or only the statuses after the wait begins. The enhanced Wait shape provides you with greater control over resolution of your cases.
For more information, see Pausing and resuming processes in cases in Dev Studio, Pausing and resuming processes in cases in App Studio.
Connect to Amazon SageMaker models in Prediction Studio
Valid from Pega Version 8.4
Make the most of your custom Amazon SageMaker models in Pega Platform™ by connecting to the models in Prediction Studio. You can then run the Amazon SageMaker models as part of your decision strategies.
For more information, see Enrich your decisioning strategies with H2O and Amazon SageMaker predictive models (8.4).
Import H2O models to Prediction Studio
Valid from Pega Version 8.4
Make the most of your custom H2O models in Pega Platform™ by importing them to Prediction Studio. You can then include the H2O models in your decision strategies.
For more information, see Enrich your decision strategies with H2O and Amazon SageMaker predictive models (8.4).
Support for auditing adaptive model decisions
Valid from Pega Version 8.4
Pega Platform™ now stores all adaptive model scoring data so that you can identify the source of each decision, such as the exact model version that was used for scoring. With this feature, you can ensure that your application is auditable, transparent, and in compliance with regulatory requirements related to using adaptive models.
For more information, see Configuring the Adaptive Decision Manager service.
Create predictions in Prediction Studio
Valid from Pega Version 8.4
Predict customer behavior and business events by creating predictions. To create a prediction, you answer a series of questions about what you want to predict. For example, you can create a prediction to determine the likelihood of customer churn.
For more information, see Create predictions in just a few clicks (8.4).
Case tags for improved case search
Valid from Pega Version 8.4
Pega Platform™ now supports enhanced tagging for case types so that you can search cases by tags. As a result, tagging is more consistent because you can define a set of suggested tags that users can add to their posts and cases. When users search for cases, they can apply several filters, for example, recently added or most frequently used tags.
For more information about tags, see Tagging cases in Dev Studio, Tagging cases in App Studio.
New text analytics APIs for Intelligent Virtual Assistant
Valid from Pega Version 8.4
Pega Platform™ now provides text analytics APIs that separate Intelligent Virtual Assistant and text analyzers into independent modules. This solution prevents integration issues when you change your text analyzer configuration.
For more information, see Text analytics APIs.
Optimized performance of embedded decision strategies
Valid from Pega Version 8.4
The performance of embedded strategies has now been optimized so that these strategies take less time and fewer CPU and memory resources to complete. This enhancement increases the performance of cloud and on-premises deployments.
For more information, see About Strategy rules.
Case notification enhancements
Valid from Pega Version 8.4
Pega Platform™ now supports creating case notifications directly in Case Designer in App Studio and Dev Studio, so that you do not need to create a notification rule first and then provide the rule name in a case. You can speed up and simplify case creation by specifying recipients for each notification, without the need to create a data page for the recipients. Push notifications and email subjects can now also include properties, for example, a case ID or a goal and deadline.
For more information, see Sending event notifications from cases in Dev Studio, Sending event notifications from cases in App Studio.
Improved and simplified field-level auditing
Valid from Pega Version 8.4
To track the progress of your work and maintain the compliance of your cases, both App Studio and Dev Studio now support field-level auditing for case fields. Your application tracks and displays information about user updates to scalar fields, field groups, and field group lists, at any level of your case data model. For example, you can check previous and current field values, the last user to change the values, and the time of their modification.
For more information, see Track changes in cases with improved field-level auditing (8.4), Enabling field-level auditing in Dev Studio, Enabling field-level auditing in App Studio.