Conditionally display an optional task
Valid from Pega Version 8.1
You can now define a condition that decides whether an optional task for a case type or a stage is displayed at run time. Optional tasks require additional processing, and by excluding the tasks that are not relevant, you can resolve cases more quickly.
For more information, see:
- App Studio – Conditionally displaying an optional task
- Dev Studio – Conditionally displaying an optional task
Conditionally display a supporting process
Valid from Pega Version 8.1
You can now define a condition that causes a case to display a supporting process for the case type or for a stage in the case type. When the condition evaluates to false, the case does not list the process. Supporting processes require additional processing, and by skipping the processes that are not relevant, you can help users resolve cases more quickly.
For more information, see:
- App Studio – Conditionally displaying a supporting process
- Dev Studio – Conditionally displaying a supporting process
Send email notifications for goals and deadlines
Valid from Pega Version 8.1
You can now configure an assignment or approval in a case type to send email notifications to the users associated with the case when the goals and deadlines are not met. You can create the subject and content for the notification message. The system sends email notifications when the suggested and required completion times for an assignment or approval elapse. By notifying relevant users about goals and deadlines, you can ensure that service-level agreements are strictly enforced during case processing.
For more information, see:
- App Studio – Setting goals and deadlines for task completion
- Dev Studio – Setting goals and deadlines for task completion
Search added for case data
Valid from Pega Version 8.1
You can enable search for individual case types. When search is enabled for a case type, all text in the case data is searched, making it easy for your application users to find work items.
For information about enabling search for a case type, see Including indexed data during case search.
Changes in large data page support in offline-enabled custom mobile apps
Valid from Pega Version 8.1
You can now create offline-enabled custom mobile apps that store reference data in large data pages that are sourced from report definitions, even if these report definitions return no records. Synchronization of these custom mobile apps does not fail. Also, you can now use page type properties as large data page properties.
For more information, see Creating and sourcing large data pages to store large reference data in offline-enabled applications and Custom populator JavaScript functions for large data pages.
Troubleshooting offline-enabled applications in a browser
Valid from Pega Version 8.1
You can now troubleshoot offline-enabled applications by using the Tracer tool and developer tools that are available in a web browser. You can troubleshoot scripts that are running when the application is running, without having to use additional debugging tools.
For more information, see Application debugging using the Tracer tool, Troubleshooting offline-enabled applications with the Tracer tool in a browser, and Offline capability.
Support for native search in custom mobile apps
Valid from Pega Version 8.1
To improve the overall user experience in a custom mobile app, you can configure native search in the user interface of the application. To use the search capability, first configure the pySearchConfiguration rule. This rule allows you to optionally define a set of search categories as a local data source. You then configure the mobile search action for any user interface control, for example, a button in a section. Users can tap the search field to see the most recent search results, including results that are grouped by categories, as they enter search text.
For more information, see Native search capability in custom mobile apps and Configuring search in custom mobile apps.
Multi-answer questions available for surveys
Valid from Pega Version 8.1
Pega Platform™ now supports multi-answer questions for all types of surveys. You can use multi-answer questions to collect multiple answers from users. For example, you can ask users to list all the languages that they speak by selecting multiple check boxes.
For more information, see Designing a survey.
Enhanced Pulse performance and layout on mobile devices
Valid from Pega Version 8.1
Pulse performance is now faster on mobile devices. The user interface has been enhanced to enable better collaboration among users. The new Pulse mobile layout provides a better user experience for posting messages, adding attachments, bookmarking content, and so on.
For more information about Pulse, see:
- App Studio – Communicating with users by using Pulse
- Dev Studio – Communicating with users by using Pulse
Archival support added to cases in Pega Cloud
Valid from Pega Version 8.1
You can now create an archival policy to move inactive cases from Pega Cloud to secondary storage. By periodically purging entries from your database, you can improve application performance.
For more information, see Case archiving.