Logic-based assignment routing
Valid from Pega Version 7.2.2
You can now define business logic that controls when and by whom an assignment is processed in a case. By routing assignments to a specific user or group of users, you can help ensure that cases are resolved faster.
For more information, see Logic-based assignment routing.
Robotic Process Automation (RPA) support for Pega 7 applications
Valid from Pega Version 7.2.2
You can now use Robotic Process Automation (RPA) to automate repetitive and unattended back-office activities directly from your Pega 7 application. By using RPA with your application, you can batch process large volumes of cases faster and with fewer errors compared with manual case processing. You configure the automations in Pega Robotics Automation Studio.
For example, when an automobile insurance claim is submitted, an automation can analyze the submitted information, look up and verify policy holder information, and update web and desktop applications with case information.
For more information, see:
Improvements to guided tour creation
Valid from Pega Version 7.2.2
Usability improvements to creating and managing guided tours enable you to more efficiently create tours that introduce the key features of your application. Now, you configure the Manage guided tour action on a control to start, continue, or dismiss a tour, instead of specifying an API script.
For more information, see Managing a guided tour.
Upgrade utility for Get Next Work performance
Valid from Pega Version 7.2.2
You can run a utility to upgrade Get Next Work processing to more quickly process assignments that were created in versions of the Pega 7 Platform earlier than 7.2.2. Performance is automatically improved on new installations.
For more information, see Upgrading Get Next Work performance.
Customizable New Application wizard
Valid from Pega Version 7.2.2
The redesigned New Application wizard streamlines the process of creating and configuring applications, and introduces customizable application templates. When you create an application from an application template, the template defines the wizard steps that gather the information that is needed to configure your new application based on the template. After you specify the required information in the wizard, the system creates an application with the required case types, data types, access groups, and operators. You can create multiple templates, depending on the needs of your business. Sample template types are provided.
For more information, see New Application wizard.
Create case and Wait smart shapes available in Case Designer
Valid from Pega Version 7.2.2
Two smart shapes have been added in Case Designer. Use the Create case smart shape in a case step to create another case, a child case, or multiple child cases. Use the Wait smart shape to pause the process of a case under specified conditions.
For more information, see Adding a preconfigured step to a process.