New notifications for case types
Valid from Pega Version 7.2.1
You can now enable email and push notifications for a case type to communicate an event, such as an expired service-level agreement, to users in your application. By calling attention to assignments in a case that require action, you can help users to resolve cases faster.
Assignments in upgraded flows automatically inherit the notification policy that is defined by the case type unless you provide a custom notification activity or explicitly disable notifications in the Assignment shape.
For more information, see: Case notifications.
Adjust case urgency in Case Designer
Valid from Pega Version 7.2.1
You can now provide an urgency when configuring the goal and deadline for a case type in Case Designer. By increasing the urgency of a case that has an expired service-level agreement, you can call attention to unresolved work in your application.
For more information, see Setting goals and deadlines for a case type.
Support for advanced validation conditions for fields on a form
Valid from Pega Version 7.2.1
You can now create complex conditions to validate fields on a form to ensure that a step proceeds only when user input meets expected values. Use the AND and OR operators inside conditions so that the conditions can reference more than one field.
For more information, see Advanced validation conditions for fields on a form.
Logic-based assignment routing
Valid from Pega Version 7.2.2
You can now define business logic that controls when and by whom an assignment is processed in a case. By routing assignments to a specific user or group of users, you can help ensure that cases are resolved faster.
For more information, see Logic-based assignment routing.
Robotic Process Automation (RPA) support for Pega 7 applications
Valid from Pega Version 7.2.2
You can now use Robotic Process Automation (RPA) to automate repetitive and unattended back-office activities directly from your Pega 7 application. By using RPA with your application, you can batch process large volumes of cases faster and with fewer errors compared with manual case processing. You configure the automations in Pega Robotics Automation Studio.
For example, when an automobile insurance claim is submitted, an automation can analyze the submitted information, look up and verify policy holder information, and update web and desktop applications with case information.
For more information, see:
Improvements to guided tour creation
Valid from Pega Version 7.2.2
Usability improvements to creating and managing guided tours enable you to more efficiently create tours that introduce the key features of your application. Now, you configure the Manage guided tour action on a control to start, continue, or dismiss a tour, instead of specifying an API script.
For more information, see Managing a guided tour.
Upgrade utility for Get Next Work performance
Valid from Pega Version 7.2.2
You can run a utility to upgrade Get Next Work processing to more quickly process assignments that were created in versions of the Pega 7 Platform earlier than 7.2.2. Performance is automatically improved on new installations.
For more information, see Upgrading Get Next Work performance.
Customizable New Application wizard
Valid from Pega Version 7.2.2
The redesigned New Application wizard streamlines the process of creating and configuring applications, and introduces customizable application templates. When you create an application from an application template, the template defines the wizard steps that gather the information that is needed to configure your new application based on the template. After you specify the required information in the wizard, the system creates an application with the required case types, data types, access groups, and operators. You can create multiple templates, depending on the needs of your business. Sample template types are provided.
For more information, see New Application wizard.
Create case and Wait smart shapes available in Case Designer
Valid from Pega Version 7.2.2
Two smart shapes have been added in Case Designer. Use the Create case smart shape in a case step to create another case, a child case, or multiple child cases. Use the Wait smart shape to pause the process of a case under specified conditions.
For more information, see Adding a preconfigured step to a process.
Define and manage features during application development
Valid from Pega Version 7.3
You can now define and manage the features and child features that you want to implement in your application. A feature represents any capability in your application that you want to promote to stakeholders during the application development process. When you develop an application and design case types, you can link each case type to top-level features in Designer Studio. In addition, you can associate existing rules with features, which maintains traceability and makes it easier for you to extend the application because you can identify the rules that are associated with each feature.
For more information, see Features.