Visualize tasks more clearly with the task board view
Valid from Pega Version 8.2
In spaces and other contexts, you can now monitor and track the resolution of cases by using the task board view. This view groups tasks into columns by status to provide a visual overview for all members of a space. By default, the task board view is enabled in spaces, but you can enable it in any context to meet your needs.
For more information, see Monitoring and tracking cases (for App Studio) or Monitoring and tracking cases (for Dev Studio).
Support for sourcing case and Pulse attachments from repositories
Valid from Pega Version 8.2
You can now source case and Pulse attachments from repositories, which provides a complete solution for attachment management. In addition, unlike other external sourcing solutions, repositories do not require OAuth 2.0 authentication, so that you can connect to repositories that use non-interactive authentication.
For more information, see Configuring external sourcing options for attachments.
Add content to cases and spaces from external repositories
Valid from Pega Version 8.2
Provide meaningful content for your cases and spaces faster by attaching files from third-party repositories. Pega Platform™ now supports sourcing documents from external repositories that you configure in your application. You do not need to download documents first, and then upload them to your case or space.
For more information, see Adding content to a space (for App Studio), Adding content to a space (for Dev Studio).
Add varied content to a case with Recent content gadget
Valid from Pega Version 8.2
In an end user portal such as Case Manager, you can now add any type of file to your case by using a Recent content gadget. You can create documents by using a rich text editor, uploading existing files, or attaching URL addresses. Collaborate on all types of content with other members of your team by providing the necessary documents for your case.
For more information, see Adding content to a space (for App Studio), Adding content to a space (for Dev Studio).
Discuss documents more effectively by using collaboration feedback
Valid from Pega Version 8.2
Create meaningful documentation for a case by collaborating with other users of your portal, such as the Case Manager or Worker portal. The collaboration feedback features in Pega Platform™ provide options for you to add Pulse comments to a document by responding to a notification email, share documents as URLs, and download documents as PDF files for offline viewing and editing. Collaboration feedback is a convenient and fast way to add valuable content for your case.
For more information, see Adding content to a space (for App Studio), Adding content to a space (for Dev Studio).