Additional case settings in App Studio
Valid from Pega Version 8.2
You can now make it easier to distinguish your case type from other case types by customizing its icon and selecting a unique case ID prefix in the General case settings.
You can also access Locking and Notifications case settings in App Studio without switching to Dev Studio.
For more information, see:
- Changing the case ID format
- Changing the case icon
- Managing concurrent access to a case
- Enabling case notifications
Configure search for duplicate cases in the step property panel
Valid from Pega Version 8.2
You can now configure the search for duplicate cases in the step property panel. Save time by specifying search criteria that effectively identify potential duplicate cases.
At run time, make sure that each case represents a unique request by deciding whether to close the case as a duplicate, based on the criteria by which the system marked the case as a potential duplicate, for example, a matching email address.
For more information, see:
- For Dev Studio: Finding duplicate cases
- For App Studio: Finding duplicate cases
Visualize tasks more clearly with the task board view
Valid from Pega Version 8.2
In spaces and other contexts, you can now monitor and track the resolution of cases by using the task board view. This view groups tasks into columns by status to provide a visual overview for all members of a space. By default, the task board view is enabled in spaces, but you can enable it in any context to meet your needs.
For more information, see Monitoring and tracking cases (for App Studio) or Monitoring and tracking cases (for Dev Studio).
Make important content visible by promoting spaces
Valid from Pega Version 8.2
Now you can make highly relevant content more visible and more easily accessible with promoted spaces. Highlight promoted spaces on a separate tab in spaces to ensure that the most relevant content is quickly available and clearly organized. Promoted spaces are available for every user; however, only users with Super Admin privileges can promote a space.
For more information, see Granting Super Admin privileges.