Case outcome predictions in case types
Valid from Pega Version 8.6
Pega Platform™ introduces the use of machine learning and AI in Case Designer. You can now use predictions in case types, both in App Studio and Dev Studio. By using predictions, your application can predict various outcomes, such as the possibility of reaching a positive or negative case resolution, so that you can prioritize work, route cases according to risk, or optimize the case flow in other ways. You can use predictions when you create conditions in the condition builder, for example, when you define a business logic for routing assignments.
For more information, see:
- Prioritize and route case work by predicting case outcomes
- Predicting case outcome
- Creating predictions for case management
Virtual questions deprecated in 8.6
Valid from Pega Version 8.6
Following the improvements in Pega Intelligent Virtual Assistant (IVA), the creation of virtual questions is now deprecated and planned for removal. To avoid additional effort during updates to future releases, do not use deprecated features. For optimal application performance and efficient development of conversation processes, you now collect information from users by using the Ask a question smart shape.
For more information, see Adding a case type conversation process for a conversational channel and Asking a question in a case.