Ability to annotate case attachments
Valid from Pega Version 7.4
Pega® Platform application users can now add annotations to images that are attached to cases. For example, users can draw around an area of an image to highlight a faulty element of the device. Users can annotate all images, except for signature images or attachments that are stored in Pega Cloud or other external data stores. The annotated case attachments replace the original ones.
For more information, see Case attachment annotations.
Quicker approach for reusing processes in a stage
Valid from Pega Version 7.4
You can now reuse processes more quickly in a stage when you define the life cycle for a case type. Reusing processes saves time and makes it easier to define processes for a stage instead of creating new ones. You can also reuse processes faster when you add parallel processes to a stage.
For more information, see Quick access for reusing processes in a stage.
Stakeholder management extended to case followers
Valid from Pega Version 7.4
You can now control which users follow a case. By actively involving the people with relevant skills and roles in your application, you can resolve cases more quickly.
For more information, see Case followers.
Edit icons and titles for messages in the activity feed
Valid from Pega Version 7.4
You can now edit the icons and titles of messages that are displayed in the activity feed for Pulse by customizing the pxFeed Pulse gadget. For example, to inform other users of an application about important Twitter updates that are related to the organization, you can create a message that displays a Twitter icon and a title of Twitter updates.
For more information, see Pulse enhancements for social collaboration.