Enhancements to email approvals in a case
Valid from Pega Version 7.2.1
The following enhancements have been made to email approvals in a case:
- In Designer Studio, you can quickly access the correspondence rule to customize the email template by clicking the Configure email template link on an approval step.
- In Designer Studio, you can add or remove the fields that are displayed in the approval email by customizing the associated Review view.
- In Case Designer, you can now quickly enable email approval when you click an approval step and route it to another user without having to switch to Process Modeler if you are working Designer Studio or switching to Designer Studio if you are working in express mode.
- Recipients of email approvals can quickly open cases by clicking the links to the related cases that are provided in the emails.
For more information, see Email approval enhancements in a case type.