Enhanced Wait shape
Valid from Pega Version 8.4
Pega Platform™ now supports the enhanced Wait shape that configures the case to wait for the resolution of all child cases instead of only the child cases of a specific type. When you set up the Wait shape to stop a case until it reaches a certain status, you can decide whether the shape considers statuses from a whole case life cycle, or only the statuses after the wait begins. The enhanced Wait shape provides you with greater control over resolution of your cases.
For more information, see Pausing and resuming processes in cases in Dev Studio, Pausing and resuming processes in cases in App Studio.
Case tags for improved case search
Valid from Pega Version 8.4
Pega Platform™ now supports enhanced tagging for case types so that you can search cases by tags. As a result, tagging is more consistent because you can define a set of suggested tags that users can add to their posts and cases. When users search for cases, they can apply several filters, for example, recently added or most frequently used tags.
For more information about tags, see Tagging cases in Dev Studio, Tagging cases in App Studio.
Set the status of a case on stage entry
Valid from Pega Version 8.1
You can now set the status of a case when it enters a stage. By setting the status of a case on stage entry, you can communicate to stakeholders how close a stage is to resolution. For example, if a case is in the approval stage, you can set the status of the case to "Under review" when the case enters the stage.
For more information, see:
- App Studio – Changing the status of a case
- Dev Studio – Changing the status of a case
Resolve child cases with the parent case
Valid from Pega Version 8.1
You can now configure a stage to resolve open child cases when the parent case is resolved. Resolving child cases on the resolution of the parent case ensures that no child cases are left open when the parent case reaches the end of its life cycle.
For more information, see:
- App Studio – Configuring case resolution
- Dev Studio – Configuring case resolution
Conditionally skip a stage
Valid from Pega Version 8.1
You can now define a condition in App Studio and build an expression in Dev Studio that causes a case to skip a stage. The system evaluates the condition or expression at run time and skips the stage if a true value is returned. By skipping the current stage when it is not relevant, you can resolve a case more quickly by moving the case to the next stage in the sequence.
For more information, see:
- App Studio – Requiring conditions for stage entry
- Dev Studio – Requiring conditions for stage entry
Conditionally start a process
Valid from Pega Version 8.1
You can now define a condition that causes a case to start a process in a stage. When the condition evaluates to false, the case skips the process. You can resolve cases more quickly by moving a case to the next process in the sequence when the current process is not relevant.
For more information, see:
- App Studio – Conditionally starting a process by using a condition
- Dev Studio – Conditionally starting a process by using a when condition
Conditionally display an optional task
Valid from Pega Version 8.1
You can now define a condition that decides whether an optional task for a case type or a stage is displayed at run time. Optional tasks require additional processing, and by excluding the tasks that are not relevant, you can resolve cases more quickly.
For more information, see:
- App Studio – Conditionally displaying an optional task
- Dev Studio – Conditionally displaying an optional task
Conditionally display a supporting process
Valid from Pega Version 8.1
You can now define a condition that causes a case to display a supporting process for the case type or for a stage in the case type. When the condition evaluates to false, the case does not list the process. Supporting processes require additional processing, and by skipping the processes that are not relevant, you can help users resolve cases more quickly.
For more information, see:
- App Studio – Conditionally displaying a supporting process
- Dev Studio – Conditionally displaying a supporting process
Send email notifications for goals and deadlines
Valid from Pega Version 8.1
You can now configure an assignment or approval in a case type to send email notifications to the users associated with the case when the goals and deadlines are not met. You can create the subject and content for the notification message. The system sends email notifications when the suggested and required completion times for an assignment or approval elapse. By notifying relevant users about goals and deadlines, you can ensure that service-level agreements are strictly enforced during case processing.
For more information, see:
- App Studio – Setting goals and deadlines for task completion
- Dev Studio – Setting goals and deadlines for task completion
Search added for case data
Valid from Pega Version 8.1
You can enable search for individual case types. When search is enabled for a case type, all text in the case data is searched, making it easy for your application users to find work items.
For information about enabling search for a case type, see Including indexed data during case search.